Plan Interview Boxes - Panasonic PanaVOICE system Technician Manual

Technician's Guide
Sem.ng Up the Application 5103
Plan interview boxes
You can set up interview boxes to solicit information from callers. For example, use the
interview box to ask for names and addresses, take sales orders, etc.
Each interview box is owned by a subscriber. The owner receives all messages left in
the interview box. Questions must be recorded using a local connection at the console.
The box can ask up to 20 questions. Before setting up an interview box, you should
write the text of the questions. For each question, decide the number of seconds a
caller's response can last. The questions may include introductory statements or other
information.
If you need to collect information that needs to be available to more than one person,
use the Public Interview Box. The Public Interview Box is an interview box with mes-
sages available to all subscribers with public message access.
Tips
Use the first question as a greeting for the interview and then set the reply time
to zero.
Callers can press the star (*) touchtone to jump to the next question or the
pound (#) key to repeat a question. Include this tip on the interview box
greeting.
Provide adequate time for callers to think about and respond to questions.