Set Schedules - Panasonic PanaVOICE system Technician Manual

Technician's Guide Setting Up the Application 399
Set schedules
If you want the system to handle calls differently depending on the day or time, you can
use schedules. You set schedules on the Application Setup: Schedules screen. The
system lets you define up to four schedules. The schedule determines whether the
system operates in Day or Night Mode:
l
Day Mode. The days and hours when your organization is open or standard
telephone service is available. Day Mode hours do not have to be normal daylight
hours.
l
Nit Mode. The days or hours when your organization is closed or standard
telephone service is unavailable.
You can also specify up to 18 holidays per year, during which the system remains in
Night Mode for 24 hours. (If the holiday's date varies, you will need to set it each year.)
You can assign different schedules to specific system ports or transaction boxes. For
example, an organization with departments that work different hours could create one
schedule for the general office hours (Schedule l), one for extended customer service
hours (Schedule 2), and one for the 24hour order-taking department (Schedule 3). Calls
for the customer service department, for example, are handled by a port that you set up
for Schedule 2, while calls for the order-taking department are handled by another port
that you set up for Schedule 3.
You can also use a schedule (Schedule 4) that is in a particular mode 24 hours a day,
365 days a year. Because Schedule 4 does not switch automatically between modes, you
set the desired mode at the console. When you do, all boxes or ports using Schedule 4
switch to the new mode.