How To Train For New Features; Tips For Subscriber Training; One Week After Training - Panasonic PanaVOICE system Technician Manual

Technician's Guide
Installing PanaVOICE with an OAI Integmtion
2-79
How to Train for New Features
Train subscribers about new features available with the Integration Package based on
what type of telephone they have.
Analog Telephones (No LCD)
Subscribers with these telephones should learn that they will benefit from a smoother
operating connection between the voice messaging system and their telephone system.
Panasonic DBS Small Display Phones
Subscribers with these telephones should learn about the constant message count
feature, which constantly displays the number of new and urgent messages.
Panasonic DBS I.arg&isplay Phones
Subscribers with these telephones should learn that:
l
The constant message count feature constantly displays the number of new and
urgent messages.
l
Vii menus on display telephones provide voice mail menu options, in addition
to the constant message count. The voice messaging system provides menus
corresponding with options from the system's conversation. Subscribers may
choose a voice messaging system option from a menu by pressing a correspond-
ing soft key on the telephone.
The diagrams beginning on page 2-32 show the visual menus used with Panasonic DBS
large-display phones.
Tips
for Subscriber Training
.
Conduct training sessions in small groups.
. Set up a 'help" message box on the voice messaging system.
. Designate a System Manager as the person subscribers can contact to get help.
.
Give subscribers time to become familiar with the new features of the Integration
Package.
One
Week
After Training
After a week of operation, leave a group voice message for all subscribers asking them
to report any additional questions or problems. Check messages on a daily basis and
promptly answer any questions.