Decide Who Owns A Group Or Box - Panasonic PanaVOICE system Technician Manual

Technician's Guide Setting Up the Application 3-97
Decide who owns a group or box
When you create a box or a group, you must assign an owner to it. Once the owner of a
transaction box has been assigned, however, the System Manager cannot change who
owns it.
Owning a group or box has certain benefits:
l
Message groups.
Owning
a
group allows telephone access to the group. Only an
owner can leave messages to a private group, for instance; and only the owner of
an open group can add or remove group members over the telephone.
(A
System
Manager can add or remove open group members at the console.)
l
Transaction boxes.
Messages sent to a transaction box are available only to the
owner. Only the owner can record the transaction box greeting over the tele-
phone.
Deleting a subscriber who owns a message group or transaction box has the following
additional consequences:
l
Private groups are deleted.
l
Open groups are transferred to
SY~
and become system-owned. A System
Manager can then add or remove members only at the system console.
l
The transaction box is also deleted. A transaction box cannot be reassigned to
another subscriber.
If the message group is an open group, or if a box is used for transferring calls, you may
want to create a
virtual subscriber
and assign ownership of the group or box to it. That
way, a box or group will be unaffected by personnel changes. A virtual subscriber is not
a person, but is instead a System ID that can be accessed by one or more people. A
virtual subscriber typically has a System ID but not an extension.
For example, you can create a transaction box for the Sales group, which can be
maintained by the sales receptionist, regardless of who actually occupies that position.
The sales receptionist uses his or her own Personal ID to access personal mailbox
messages, but he or she can also use the Personal ID of the virtual subscriber to main-
tain or access messages left in a particular transaction box. If the receptionist leaves
that position, the new receptionist can simply use the virtual subscriber's Personal ID
to maintain the transaction box.
TlP
Use a virtual subscriber to own all transaction boxes that are automated
attendant routing points.