Panasonic PanaVOICE system Technician Manual page 224

Technician' s Guide Appendix 219
Resolving tone detection problems
The parameters that define hangup supervision tones (GTD) and call progress param-
eters are automatically configured when you specify the telephone system on the
Telephone System Setup screen. Occasionally, these parameters need to be adjusted for
the telephone system you are using. Typical symptoms of a voice messaging system
that
.
is experiencing difficulty interpreting hangup supervision tones include:~
The system releases calls to a busy signal when transfer type is set to Await
Answer or Await Ring.
The system releases calls to a Ringback signal when transfer type is set to Await
Answer.
The system places callers on hold, does not connect them to a message box and
drops the line.
Typical symptoms of a voice messaging system that is experiencing difficulty interpret-
ing call progress include:
l
The system does not detect when a caller disconnects before transferring to an
extension_
l
The system goes off-hook for message delivery or to activate message waiting
indications, but instead of dialing out, it plays the opening greeting_
If your voice messaging system has problems interpreting tones, you can run a utility
that automatically updates the voice messaging system with new tone parameters. Use
the chart below to determine which utility you should use.
Ifyouarellsiugthis and
the systemisexperi- use this utility to
reconfigure
type
of voice
board:
encing problems with the the parameters
following:
Dialogic Call progress USECPC
Dialogic
Bicom
I-Iangup supervision
Call progress or hangup
supervision
GTDETECT
CP
To run a utility, you need a telephone within reach of the system console. Make sure
you know the extension number of this telephone. Also, verify that the voice board
driver software is loaded into the computer' s memory.
Note
The voice messaging system will not be able to answer calls or take messages
while you run these utilities.