Troubleshooting - Panasonic PanaVOICE system Technician Manual

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Installins PanaVOICE with an OAIintezmtion
PanaVOKEZ.0
Troubleshooting
i
This chapter describes procedures to follow if you encounter problems with the
Integration Package. If problems persist or if the problem is not described here, contact
Technical Support.
Problem
SOhltiOIl
No communications !WtwaE
between the telephone
Check
for the correct voice messaging system software.
system and tImvoice Exit to the Banner screen and choose the Version button
messaging system. to display version information. Look for OAI, which
The voice messaging
indicates the Integration Package is installed and en-
system does not answer
abled.
calls.
Check the serial data traffic at the voice messaging
system console. Press m to display data packets. Look
for regular addition of packets to the display. If you see
only a 7cENQ> packet appear every 3 or 4 seconds,
continue with the hardware troubleshooting steps below.
Press @@ again to turn off the packet display after
checking, to avoid pausing or slowing the system.
Check that the voice messaging system hunt group is
entered correctly on the Application Setup: Site Informa-
tion screen. Check that station numbers are entered
correctly in the Application Setup: Port Settings screens.
Hardware:
Check that the system key is properly plugged into the
parallel port on the voice messaging system computer.
Check that the serial link is firmly connected to the COMl
serial port.
If you are using a different cable than that supplied with
the Integration Package between the voice messaging
system and the telephone system, a null modem adapter
may be required.
Try using a replacement serial link cable to test whether
your cable is defective.