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Technician k Guide
Setring Up the Application
3-101
Plan how the system
directory assistance
will provide
People who call an office may not know the extension number of the person they are
trying to reach. In these cases, a caller must find out the extension by speaking to the
operator or by looking up the extension in a directory. PanaVOICE offers two kinds of
online directory assistance:
Automatic directory as&tance.
Provides a simple, alphabetic listing of subscrib-
ers by name. Use this type of directory assistance for telephone keypads with
letters. No special programming is required to use it, and subscribers can set up or
change their listing in the directory by telephone.
Numeric directory a&stance.
Requires special setup and maintenance on the
console, but accommodates telephone keypads without letters. The structure is
userdefined, flexible, and based on groupings of subscribers. Subscribers cannot
change their listing in the numeric directory by phone.
You may use one type of directory assistance or both.
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Table of Contents
Troubleshooting
