Panasonic PanaVOICE system Technician Manual page 86

Technician's Guide Installim Pana VOICE with an OAI Intemztion 2431
Problem
soiution
Callers hear reorder tone Check the serial link connections between the voice
when calling the voice
messaging system and the Panasonic DBS telephone
messaging system or the system.
voice messaging system
does not answer when
Check that the voice messaging system is programmed
with the correct integration options. Co to the
called.
Telephone System Setup: Integration Options screen.
Check the Integration options string for the correct
code for the integration option.
For the DBS only: Check that the API and DEC cards
are correctly installed in the main cabinet of the
Panasonic DBS telephone system.
For th$ Dl3!3 824 only: Check that the API and DEC
cards are correctly instaIled.
Check that you reset the%telephone system after
changing programming. You must reset it to activate
changes.
Caller hears from the This may result from the DND/ABSENT or FORWARD
voice messaging system ALL, CALLS setting programmed on the Panasonic DBS
that the subscriber is on telephone system for the extension. A with the
the telephone, even Integration Package.
though the subscriber is
not, and the voice
messaging system places
the caller on hold. The
subscriber uses call
holding.
Callers get disconnected. This may result from the DND/ABSENT setting for the
extension. Set Transfer Type to Wait for Ringback and
type 2 [-Enter) in the Rings field on the Application
Setup: Subscriber Defaults: Call Handling screen AND
on each subscriber's Call Handling screen. The num-
ber of times the voice messaging system rings the line
before releasing the call is specified by the 2 in the
Rings field.
Callers from outside get This results from the DND/ABSENT setting for the
camped on an extension. extension. Set Transfer Type to Wait for Ringback and
type 2 (-Enter) in the Rings field on the Application
Setup: Subscriber Defaults: Call Handling screen AND
on each subscriber's Call Handling screen. The num-
ber of times the voice messaging system rings the line
before releasing the call is specified by the 2 in the
Rings field.