Map Transaction Box Menus And Call Transfer Actions - Panasonic PanaVOICE system Technician Manual

3-144 sening Up the Application PanaVOKEZO
Map transaction
transfer actions
box menus and call
' \
Before you create the transaction box-or other advanced call handling devices
such
as interview and voice detect boxes-decide the purpose of the box and the best way
to achieve that purpose.
You can link several boxes to create as complex an application as you want. If you use
the automated attendant features to answer incoming calls, you will most likely create
several boxes to take advantage of the power the system provides.
For example;the opening greeting for an organization can be a transaction box that
uses a one-key dialing menu to route callers to several other transaction boxes. One of
those, the Sales Department transaction box, also uses a onekey dialing menu, which
allows
callers to
quickly transfer to a sales representative' s extension, a sales reception-
ist, a fax machine located in the sales department, an interview box that describes new
products, or an interview box used for taking sales orders 24 hours a day.
As you design the system, you need to identify and plan each
box that you will use.
Consider who will be the box owner, which system schedule it follows, if it uses a one-
key dialing menu, and what actions you want it to perform. Should it take a message,
transfer to another extension, play a message and then disconnect, or route back to the
operator?
It helps to have an overall map of how the boxes interact with each other, so that you
can see the structure of your advanced call routing at a glance.
Make a copy of Worksheet 17 for each box that routes to others or for which you need
to see additional details. The sample on the following page shows one way of mapping
the overall incoming call structure of an organization. Complete a copy of Worksheet 17
for each box that you want to create. Then, use Worksheets 18a and 18b to list the
specifics for each transaction box, and Worksheet 19 to write the text for each inter-
view box