Plan Message Groups - Panasonic PanaVOICE system Technician Manual

3-l 00 Sem*ng Up the Application PanaVOICE2.0
Plan message groups
Message groups let users send the same message to a group of people. PanaVOICE
comes with the ALL system users group, which automatically includes all subscribers.
You can create additional groups as you set up the system. Subscribers can also create
groups over the telephone once the system is installed.
You add message groups on the Groups: Message Groups screen. When adding a
message group, you need to decide if the group will be:
Accessed by spelled name or numbered
group system ID.
To reach a spelled
name group, subscribers spell the first three letters of the name on the telephone
keypad;-for numbered groups, subscribers press a special System lD for numbered
groups, plus the three-digit group number. Use numbered groups in situations
where callers to the organization may not have letters on their keypads.
Private or open. Only the owner of a private group can send messages to the
group. Any subscriber can send messages to an open group. Guests cannot be
members of groups, except as members of a private group owned by their host.
Broadcast or dispatch. With dispatch distribution, the first member to listen to
the message is the only person who receives it. This is useful when a group of
subscribers is equally responsible for a task, such as customer support. Each
member of a broadcast group, however, receives every message sent to the group.
This is useful for announcements that each individual needs to hear.
In most cases, the person who creates a message group owns it, and that person can
make changes to it by telephone. However, a System Manager can make changes to any
group at the console.
A group can also be owned by PanaVOICE. Groups owned by the system can only be
changed by a System Manager, and only at the console.
Tips lnstead of setting up a message group, you can leave a message to yourself and
then redirect the message to others.
If a message group is owned by a subscriber, that subscriber can edit the group
by telephone, without a System Manager's help.