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4. Troubleshooting
Cause: 2
The guide plate was not set correctly after cleaning by the service technician.
Solution 2:
Paper skew occurred immediately after loading, before paper out (last sheet), or after
removing a paper jam.
Cause 3:
The correct paper was not used for the print job, or the paper was not loaded correctly.
Solution 3:
Check the selection for the type of paper in the printer driver (transparency, ink jet, plain
paper, etc.). Confirm that the same type of paper is loaded correctly in the printer.
4
Double-feeding.
Cause 1:
Paper skewed immediately after loading or at paper out (last sheet).
Solution 1:
Remove the paper from the paper tray. Fan it to remove static cling. Tap the edge of the
stack on a flat surface to align the edges, and load it again.
Before loading the paper again:
Cause 2:
The correct paper was not used for the print job, or the paper was not loaded correctly.
Solution 2:
Check the selection for the type of paper in the printer driver (transparency, ink jet, plain
paper, etc.). Confirm that the same type of paper is loaded correctly in the printer.
Failure to feed correctly
Cause 1:
Paper skewed immediately after loading, before paper out (last sheet), or after removing
a paper jam.
Solution 1:
Remove the paper from the paper tray. Fan it to remove static cling. Tap the edge of the
stack on a flat surface to align the edges, and load it again.
Before loading the paper again:
110
• Make sure that the top of the stack does not exceed the load limit mark on the side
of the cassette.
• Make sure the paper is approved for use with this printer. For more, see the last
section ("Specifications") of the User Guide.
• Make sure the paper is free of curl, creasing, etc. or any other deformity.
• Make sure the side and end fences of the paper cassette are set at the correct
positions.
• Make sure that the top of the stack does not exceed the load limit mark on the side
of the cassette.
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Table of Contents
Troubleshooting
