Page 1 User Guide What You Can Do with This Machine Getting Started Copy Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Appendix For information not in this manual, refer to the HTML/PDF ﬁles on the supplied CD-ROM. Read this manual carefully before you use this machine and keep it handy for future reference.
Page 3: Table Of Contents
TABLE OF CONTENTS How to Read the Manuals..........................6 Symbols Used in the Manuals........................6 Model-Specific Information..........................7 Names of Major Features..........................8 1. What You Can Do with This Machine I Want to Save Paper............................9 I Want to Convert Documents to Electronic Formats Easily................10 I Want to Register Destinations........................11 I Want to Operate the Machine More Effectively..................12 You Can Customize the [Home] Screen as You Like..................13...
Page 4 Turning Off the Main Power........................58 When the Authentication Screen is Displayed....................60 User Code Authentication Using the Control Panel..................60 Logging In Using the Control Panel......................60 Logging Out Using the Control Panel......................61 Placing Originals..............................62 Placing Originals on the Exposure Glass....................62 Placing Originals in the Auto Document Feeder..................62 3.
Page 5 Storing a Document............................95 Sending Stored Documents.........................96 Printing the Journal Manually..........................98 5. Print Quick Install..............................99 Displaying the Printer Driver Properties......................100 Standard Printing............................101 When Using the PCL 6 Printer Driver.......................101 Locked Print..............................102 Sending a Locked Print File........................102 Printing a Locked Print File Using the Control Panel................102 Hold Print................................104 Sending a Hold Print File..........................104 Printing a Hold Print File Using the Control Panel...................104...
Page 6 7. Document Server Storing Data..............................125 Printing Stored Documents..........................127 8. Web Image Monitor Displaying Top Page.............................129 Viewing Received Fax Documents Using Web Image Monitor..............131 9. Adding Paper and Toner Loading Paper into Paper Trays........................133 Loading Paper into the Bypass Tray......................135 Settings to Use the Bypass Tray under the Printer Function..............136 Loading Paper into the Small Size Paper Tray....................140 Loading Paper into Tray 3 (LCT)........................142 Loading Paper into the Large Capacity Tray (LCT)..................144...
Page 7 INDEX ................................231...
Page 8: How To Read The Manuals
How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 9: Model-Specific Information
Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CJS021 The following information is region-specific.
Page 10: Names Of Major Features
Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Reverse Document Feeder ARDF • Auto Document Feeder ADF (in this manual, "ADF" refers to the ARDF and the one-pass duplex scanning ADF) •...
Page 11: What You Can Do With This Machine
1. What You Can Do with This Machine You can search for a procedure either by keyword or by what you want to do. I Want to Save Paper BRL059S Printing multi-page documents on both sides of sheets (Duplex Copy) See "Duplex Copying", Copy/ Document Server Printing multi-page documents and received faxes on a single sheet (Combine (Copier/Fax)) See "Combined Copying", Copy/ Document Server...
Page 12: I Want To Convert Documents To Electronic Formats Easily
1. What You Can Do with This Machine I Want to Convert Documents to Electronic Formats Easily BQX138S Sending scan files See "Basic Procedure for Sending Scan Files by E-mail", Scan Sending the URL of the folder in which scan files are stored See "Sending the URL by E-mail", Scan Storing scan files in a shared folder See "Basic Procedure When Using Scan to Folder", Scan...
Page 13: I Want To Register Destinations
I Want to Register Destinations I Want to Register Destinations BRL060S Using the control panel to register destinations in the Address Book See "Registering Entered Destinations to the Address Book", Fax See "Registering a destination in the address book manually", Scan Using Web Image Monitor to register destinations from a computer See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax Downloading destinations registered in the machine to the LAN-Fax driver destination list...
Page 14: I Want To Operate The Machine More Effectively
1. What You Can Do with This Machine I Want to Operate the Machine More Effectively BQX139S Registering and using frequently-used settings (Program) See "Registering Functions in a Program", Convenient Functions Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document Server/Fax/Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions Registering frequently-used printing settings to the printer driver...
Page 15: You Can Customize The [Home] Screen As You Like
You Can Customize the [Home] Screen as You Like You Can Customize the [Home] Screen as You Like The icons of each function are displayed on the [Home] screen. CJQ611 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons.
Page 16: You Can Make Copies Using Various Functions
1. What You Can Do with This Machine You Can Make Copies Using Various Functions CJQ601 • You can make copies in full color. You can switch the color copy mode depending on the type of originals used and the desired finish. •...
Page 17: You Can Print Data Using Various Functions
You Can Print Data Using Various Functions You Can Print Data Using Various Functions CJQ602 • This machine supports network and local connections. • You can send PDF files directly to the machine for printing, without having to open a PDF application.
Page 18: You Can Utilize Stored Documents
1. What You Can Do with This Machine You Can Utilize Stored Documents You can store files scanned in copier, facsimile, printer, or scanner mode on the machine's hard disk. With Web Image Monitor, you can use your computer to search for, view, print, delete, and send stored files via the network.
Page 19: You Can Send And Receive Faxes Without Paper
You Can Send and Receive Faxes without Paper You Can Send and Receive Faxes without Paper Reception You can store and save received fax documents as electronic formats in the machine's hard disk without printing them. CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents).
Page 20 1. What You Can Do with This Machine CJQ605 • To send a fax, print from the Windows application you are working with, select LAN-Fax as the printer, and then specify the destination. • You can also check the sent image data. •...
Page 21: You Can Send And Receive Faxes Using The Internet
You Can Send and Receive Faxes Using the Internet You Can Send and Receive Faxes Using the Internet xxx@xxx.com xxx@xxx.com xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx xxx@xxx.com xxx@xxx.com xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx CJQ606 E-mail Transmission and Reception This machine converts scanned document images to e-mail format, and transmits and receives this data over the Internet.
Page 22 1. What You Can Do with This Machine • For details about how to transmit and receive documents over the Internet, see "Transmission" and "Reception", Fax...
Page 23: You Can Send And Receive Faxes By Using The Machine Without Fax Unit Installed
You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed You can send and receive faxes through a different machine's fax functions via a network (Remote Fax). CJQ612 •...
Page 24: You Can Use The Facsimile And The Scanner In A Network Environment
1. What You Can Do with This Machine You Can Use the Facsimile and the Scanner in a Network Environment CJQ607 • You can send scan files to a specified destination using e-mail (Sending scan files by e-mail). • You can send scan files directly to folders (Sending scan files by Scan to Folder). •...
Page 25: You Can Prevent Information Leakage (Security Functions)
You Can Prevent Information Leakage (Security Functions) You Can Prevent Information Leakage (Security Functions) CJQ608 • You can protect documents from unauthorized access and stop them from being copied without permission. • You can control the use of the machine, as well as prevent machine settings from being changed without authorization.
Page 26: You Can Monitor And Set The Machine Using A Computer
1. What You Can Do with This Machine You Can Monitor and Set the Machine Using a Computer Using Web Image Monitor, you can check the machine's status and change the settings. CJQ609 You can check which tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings.
Page 27: You Can Prevent An Unauthorized Copy
You Can Prevent an Unauthorized Copy You Can Prevent an Unauthorized Copy You can print embedded pattern on paper to prevent them from being copied. CJQ613 • Using the printer driver, you can embed a pattern in the printed document. If the document is copied on a machine with the Copy Data Security unit, protected pages are grayed out in the copy, preventing confidential information from being copied.
Page 28 1. What You Can Do with This Machine...
Page 29: Getting Started
2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components of Types 1 and 2 • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a fault might occur.
Page 30 2. Getting Started 2. Exposure glass Place originals face down here. 3. Ventilation holes Prevent overheating. 4. Main power switch To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on. 5.
Page 31 Guide to Names and Functions of Components 1. Ventilation holes Prevent overheating. 2. Bypass tray Use to copy or print on OHP transparencies and label paper (adhesive labels). 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4.
Page 32: Guide To Components Of Types 3 And 4
2. Getting Started Guide to Components of Types 3 and 4 • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a fault might occur. Front and left view CJS004 1.
Page 33 Guide to Names and Functions of Components 4. Main power switch To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on. 5. Control panel See p.45 "Guide to the Names and Functions of the Machine's Control Panel". 6.
Page 34 2. Getting Started 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4. Extender Pull this extender out when loading sheets larger than A4 , 8 × 11 in the bypass tray. 5.
Page 35: Guide To Functions Of The Machine's Options
Guide to Functions of the Machine's Options Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options External options for types 1 and 2 (mainly Europe and Asia) CJS007 1. Small size paper tray Holds small size sheets of paper or envelopes. To use the small size paper tray, install it in trays 2–4.
Page 36 2. Getting Started 5. Large capacity tray (LCT) Holds up to 1,200 sheets of paper. 6. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 7. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
Page 37 Guide to Functions of the Machine's Options External options for types 1 and 2 (mainly North America) CJS008 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a telephone.
Page 38 2. Getting Started 7. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 8. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 9.
Page 39 Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the ARDF) (mainly Europe and Asia) CJS009 1. Scanner accessibility unit This unit lets you operate the machine or scan documents from the side instead of using the control panel on the machine.
Page 40 2. Getting Started 5. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 6. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 7.
Page 41 Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the ARDF) (mainly North America) CJS010 1. Scanner accessibility unit This unit lets you operate the machine or scan documents from the side instead of using the control panel on the machine.
Page 42 2. Getting Started 5. Large capacity tray (LCT) Holds up to 1,200 sheets of paper. 6. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 7. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
Page 43 Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the one-pass duplex scanning ADF) (mainly Europe and Asia) CJS011 1. Small size paper tray Holds small size sheets of paper or envelopes. To use the small size paper tray, install it in trays 2–4.
Page 44 2. Getting Started 6. Bridge unit Relays paper to the finisher. 7. Internal shift tray Sorts and stacks multiple sheets of paper. 8. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 9.
Page 45 Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the one-pass duplex scanning ADF) (mainly North America) CJS012 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a telephone.
Page 46 2. Getting Started 5. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 6. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 7.
Page 47: Guide To The Names And Functions Of The Machine's Control Panel
Guide to the Names and Functions of the Machine's Control Panel Guide to the Names and Functions of the Machine's Control Panel This illustration shows the control panel of the machine with options fully installed. CJS060 1. [Home] key Press to display the [Home] screen. For details, see p.48 "How to Use the [Home] Screen". 2.
Page 48 2. Getting Started See "Registering Frequently Used Functions", Convenient Functions • Press to program defaults for the initial display when modes are cleared or reset, or immediately after the main power switch is turned on. See "Changing the Default Functions of the Initial Screen", Convenient Functions 6.
Page 49 Guide to the Names and Functions of the Machine's Control Panel 18. [Check Status] key Press to check the machine's system status, operational status of each function, and current jobs. You can also display the job history and the machine's maintenance information. 19.
Page 50: How To Use The [Home] Screen
2. Getting Started How to Use the [Home] Screen The icons of each function are displayed on the [Home] screen. You can add shortcuts to frequently used programs or Web pages to the [Home] screen. The icons of added shortcuts appear on the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons.
Page 51: Adding Icons To The [Home] Screen
How to Use the [Home] Screen 7. Shortcut icon You can add shortcuts to programs or Web pages to the [Home] screen. For details about how to register shortcuts, see p.49 "Adding Icons to the [Home] Screen". The program number appears on the bottom of the shortcut icon.
Page 52 2. Getting Started Adding icons to the [Home] screen using Web Image Monitor Start Web Image Monitor. For details, see "Using Web Image Monitor", Connecting the Machine/ System Settings Log in to Web Image Monitor as an administrator. For details, see Security Guide Point to [Device Management], and then click [Device Home Management].
Page 53 How to Use the [Home] Screen Press [Add Icon]. Press the [Program] tab. Make sure that [Copier Program] is selected. Select the program you want to add.
Page 54 2. Getting Started Specify the position where [Blank] is displayed. Press [OK]. Press the [User Tools/Counter] key. • Press [ ] on the upper-right corner of the screen to check the position on the simple screen.
Page 55: Registering Functions In A Program
Registering Functions in a Program Registering Functions in a Program Depending on the functions, the number of programs that can be registered is different. • Copier: 25 programs • Document Server: 25 programs • Facsimile: 100 programs • Scanner: 25 programs The following settings can be registered to programs: Copier: Color mode, original type, density, Special Original, paper tray, Store File (except for User Name...
Page 56 2. Getting Started Edit the copy settings so all functions you want to store in a program are selected. Press the [Program] key. CJU601 Press [Program]. Press the program number you want to register. Enter the program name. Press [OK]. Press [Exit].
Page 57: Example Of Programs
Registering Functions in a Program • When the paper tray you specified in a program is empty and if there is more than one paper tray with the same size paper in it, the paper tray prioritized under [Paper Tray Priority: Copier], [Paper Tray Priority: Facsimile], or [Paper Tray Priority: Printer] in the [Tray Paper Settings] tab will be selected first.
Page 58 2. Getting Started Program name Program description Effect Stamping Specify [User Stamp] in [Edit / You can stamp the name of your corporate name Colour]. company on copies of working or copy architectural drawings. Your company name needs to be pre- registered in the machine.
Page 59 Registering Functions in a Program Program name Program description Effect High resolution Specify settings to save scanned Scanned documents maintain much scan data in TIFF format. Also, specify a of the detail of the originals, but the higher resolution in [Scan Settings]. size of the data may be quite large.
Page 60: Turning On/Off The Power
2. Getting Started Turning On/Off the Power The main power switch is on the left side of the machine. Turning off this switch makes the main power indicator on the right side of the control panel go off. When this is done, machine power is off. When the fax unit is installed, fax files in memory may be lost if you turn this switch off.
Page 61 Turning On/Off the Power seconds or more before, and then turn it on again. Never turn the power back on immediately after turning it off. • Before unplugging the power cord plug, turn off the main power switch and make sure the main power switch indicator turns off.
Page 62: When The Authentication Screen Is Displayed
2. Getting Started When the Authentication Screen is Displayed If Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is active, the authentication screen appears on the display. The machine only becomes operable after entering your own Login User Name and Login Password. If User Code Authentication is active, you cannot use the machine until you enter the User Code.
Page 63: Logging Out Using The Control Panel
When the Authentication Screen is Displayed Press [Login]. Enter a Login User Name, and then press [OK]. Enter a Login Password, and then press [OK]. When the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is set.
Page 64: Placing Originals
2. Getting Started Placing Originals Placing Originals on the Exposure Glass • Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged. Lift the ADF. Be sure to lift the ADF by more than 30 degrees. Otherwise, the size of the original might not be detected correctly.
Page 65 Placing Originals ARDF (Types 1 and 2) CJW003 ARDF (Types 3 and 4) CJW004 One-pass duplex scanning ADF (Types 3 and 4) CJW005 1. Sensors Adjust the original guide to the original size. Set the aligned originals squarely face up in the ADF. Do not stack originals beyond the limit mark.
Page 66 2. Getting Started CJW006 • ARDF (Types 3 and 4) CJW007 • One-pass duplex scanning ADF (Types 3 and 4) CJW008 1. Limit mark 2. Original guide...
Page 67: Copy
3. Copy This chapter describes frequently used copier functions and operations. For the information not included in this chapter, see Copy/ Document Server on the supplied CD-ROM. Basic Procedure To make copies of originals, place them on the exposure glass or in the ADF. When placing the original on the exposure glass, start with the first page to be copied.
Page 68: Auto Reduce / Enlarge
3. Copy Auto Reduce / Enlarge The machine automatically detects the original size and then selects an appropriate reproduction ratio based on the paper size you select. CKN008 • If you select a reproduction ratio after pressing [Auto Reduce / Enlarge], [Auto Reduce / Enlarge] is canceled and the image cannot be rotated automatically.
Page 69 Auto Reduce / Enlarge (mainly North America) Original location Original size and orientation Exposure glass 11 × 17 , 8 × 14 , 8 × 11 × 8 11 × 17 , 8 × 14 , 8 × 11 × 8 , 10 ×...
Page 70: Duplex Copying
3. Copy Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-sided page on one 2-sided page.
Page 71 Duplex Copying Original Original Placing originals Orientation Copy Orientation Top to Top Top to Bottom Press [Dup./Combine/Series]. Make sure that [Duplex] is selected. If [Duplex] is not selected, press [Duplex]. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want the document to be output.
Page 72 3. Copy Select the original orientation, and then press [OK]. Press the [Start] key.
Page 73: Combined Copying
Combined Copying Combined Copying This mode can be used to select a reproduction ratio automatically and copy the originals onto a single sheet of copy paper. The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to make copies properly.
Page 74: One-Sided Combine
3. Copy CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 There are six types of One-Sided Combine. 1 Sided 2 Originals Combine 1 Side Copies two 1-sided originals to one side of a sheet. 1 Sided 4 Originals Combine 1 Side Copies four 1-sided originals to one side of a sheet.
Page 75: Two-Sided Combine
Combined Copying 2 Sided 4 Pages Combine 1 Side Copies two 2-sided originals to one side of a sheet. 2 Sided 8 Pages Combine 1 Side Copies four 2-sided originals to one side of a sheet. Press [Dup./Combine/Series]. Press [Combine]. Select [1 Sided] or [2 Sided] for [Original:].
Page 76 3. Copy CKN074 There are six types of Two-Sided Combine. 1 Sided 4 Originals Combine 2 Sides Copies four 1-sided originals to one sheet with two pages per side. 1 Sided 8 Originals Combine 2 Sides Copies eight 1-sided originals to one sheet with four pages per side. 1 Sided 16 Originals Combine 2 Sides Copies 16 1-sided originals to one sheet with eight pages per side.
Page 77 Combined Copying Select [1 Sided] or [2 Sided] for [Original:]. Press [Combine 2 Sides]. Press [Orientation]. Select [Top to Top] or [Top to Bottom] for [Original:] and/or [Copy:], and then press [OK]. Select the number of originals to combine. Press [OK]. Select the paper size.
Page 78: Copying Onto Custom Size Paper From The Bypass Tray
3. Copy Copying onto Custom Size Paper from the Bypass Tray Paper that has a horizontal length of 148.0–457.2 mm (5.83–18.00 inches) and a vertical length of 90.0–305.0 mm (3.55–12.00 inches) can be fed in from the bypass tray. Note however that the limitation on the horizontal and vertical length range will vary depending on which options are installed.
Page 79: Copying Onto Envelopes
Copying onto Envelopes Copying onto Envelopes This section describes how to copy onto regular size and custom size envelopes. Envelopes should be fed from the bypass tray or paper tray. Specify the thickness of the paper according to the weight of the envelopes you are printing on. For details about the relationship between paper weight and paper thickness and the sizes of envelopes that can be used, see p.146 "Recommended Paper Sizes and Types".
Page 80: Copying Onto Envelopes From The Paper Tray
3. Copy Place the original face down on the exposure glass. The original should be aligned to the rear left corner. CJW001 1. Positioning mark Load the envelopes face down in the bypass tray. [Bypass] is automatically selected. Press the [ ] key. Press [Paper Size].
Page 81: Finishing
Finishing Finishing Staple Each copy set can be stapled together. CKN021 • You cannot use the bypass tray with this function. Original orientation and staple position Place all the originals in the ADF in the orientation in which they can be read normally. When placing the original on the exposure glass, keep the same orientation, but place the original facing downwards.
Page 82 3. Copy Placing the original on Placing the original in the Staple position the exposure glass Bottom Slant Left 2 Top 2 *2 *3 Center *1 The above tables show staple positioning. The orientation of the paper does not indicate orientation of delivery.
Page 83: Punch
Finishing Select one of the staple positions. When you select a staple position, Sort is automatically selected. Press [OK]. Enter the number of copy sets with the number keys. Place the originals, and then press the [Start] key. Punch You can make punch holes in copies. CKN022 The available number of punch holes is shown below: (mainly Europe and Asia): 2 holes, 4 holes...
Page 84 3. Copy When the paper that is loaded is the same size and orientation as the original, the relationship between the orientation in which you place the original and the punch hole positions is as follows. You can confirm the punch hole positions that can be selected on the screen that appears when [Finishing] is pressed.
Page 85 Finishing Press [Finishing]. Select one of the punch hole positions. Press [OK]. Enter the number of copy sets with the number keys. Place the originals, and then press the [Start] key.
Page 86: Storing Data In The Document Server
3. Copy Storing Data in the Document Server The Document Server enables you to store documents being read with the copy feature on the hard disk of this machine. Thus you can print them later applying necessary conditions. You can check the stored documents from the Document Server screen. For details about the Document Server, see p.125 "Storing Data".
Page 87: Fax
4. Fax This chapter describes frequently used facsimile functions and operations. For the information not included in this chapter, see Fax on the supplied CD-ROM. Basic Procedure for Transmissions (Memory Transmission) This section describes the basic procedure for transmitting documents using Memory Transmission. You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations.
Page 88 4. Fax Make sure [Immed. TX] is not highlighted. Place the original into the ADF. Make the scan settings such as scan size and resolution. Configure the transmission settings such as "TX Mode" as necessary. Specify a destination. You can enter the destination's number or address directly or select from the Address Book by pressing the destination key.
Page 89: Registering A Fax Destination
Basic Procedure for Transmissions (Memory Transmission) If you send documents to Internet Fax or e-mail destinations or enable the "E-mail TX Results" function, specify a sender. Press the [Start] key. Registering a Fax Destination Press the [User Tools/Counter] key. Press [Address Book Mangmnt]. Check that [Program / Change] is selected.
Page 90: Deleting A Fax Destination
4. Fax Enter the fax number using the number keys, and then press [OK]. Specify optional settings such as "SUB Code", "SEP Code", and "International TX Mode". Press [OK]. Press [Exit]. Press the [User Tools/Counter] key. Deleting a Fax Destination •...
Page 91 Basic Procedure for Transmissions (Memory Transmission) Press [Delete All], and then press [OK]. Press [OK]. Press [Exit]. Press the [User Tools/Counter] key.
Page 92: Transmitting While Checking Connection To Destination (Immediate Transmission)
4. Fax Transmitting while Checking Connection to Destination (Immediate Transmission) Using Immediate Transmission, you can send documents while checking the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission mode is automatically switched to Memory Transmission.
Page 93 Transmitting while Checking Connection to Destination (Immediate Transmission) Specify a destination. If you make a mistake, press the [Clear] key, and then enter again. Press the [Start] key.
Page 94: Canceling A Transmission
4. Fax Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing the [Start] key. Press the [Reset] key. CJN023 Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned.
Page 95: Canceling A Transmission After The Original Is Scanned
Canceling a Transmission Press [Cancel Scanning] or [Cancel TX]. Depending on the transmission mode and function you use, either [Cancel Scanning] or [Cancel TX] is displayed. Canceling a Transmission After the Original Is Scanned Use this procedure to cancel a transmission after the original is scanned. You can cancel transmission of a file while the file is being sent, stored in memory, or if it fails to transmit.
Page 96: Sending At A Specific Time (Send Later)
4. Fax Sending at a Specific Time (Send Later) Using this function, you can instruct the machine to delay transmission of your fax document until a specified later time. This allows you to take advantage of off-peak telephone charges without having to be by the machine at the time.
Page 97: Storing A Document
Storing a Document Storing a Document You can store and send a document at the same time. You can also just store a document. The following information can be set for the stored documents as necessary: User Name You can set this function if necessary to know who and what departments stored documents in the machine.
Page 98: Sending Stored Documents
4. Fax Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. •...
Page 99 Storing a Document Press [Select Stored File]. Select the documents to be sent. When multiple documents are selected, they are sent in the order of selection. • Press [User Name] to place the documents in order by programmed user name. •...
Page 100: Printing The Journal Manually
4. Fax Printing the Journal Manually To print the Journal manually, select the printing method: "All", "Print per File No.", or "Print per User". Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print per User Prints the results of communications by individual senders.
Page 101: Print
5. Print This chapter describes frequently used printer functions and operations. For the information not included in this chapter, see Print on the supplied CD-ROM. Quick Install You can install the printer drivers easily from the CD-ROM provided with this machine. Using Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard TCP/IP port will be set.
Page 102: Displaying The Printer Driver Properties
5. Print Displaying the Printer Driver Properties This section explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the machine default settings for individual users. Settings made in the printer properties dialog box are applied to all users.
Page 103: Standard Printing
Standard Printing Standard Printing • The default setting is duplex printing. If you want to print on only one side, select [Off] for the duplex setting. • If you send a print job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an error message might appear when the print job is complete.
Page 104: Locked Print
5. Print Locked Print Sending a Locked Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
Page 105 Locked Print Press the [Print Jobs] tab. Press [Locked Print Job]. Select the files you want to print. You can select all the Locked Print files at once by pressing [Select All Jobs] after selecting a file. Press [Print]. Enter the password using the number keys, and then press [OK]. To change the print settings of the document, press [Detailed Settings].
Page 106: Hold Print
5. Print Hold Print Sending a Hold Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
Page 107 Hold Print Press the [Print Jobs] tab. Press [Hold Print Job]. Select the files you want to print. You can select all the Hold Print files at once by pressing [Select All Jobs] after selecting a file. Press [Print]. To change the print settings of the document, press [Detailed Settings]. Enter the number of copies using the number keys if necessary, and then press [Print].
Page 108: Stored Print
5. Print Stored Print Sending a Stored Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
Page 109: Printing A Stored Print File Using The Control Panel
Stored Print Printing a Stored Print File Using the Control Panel • The stored documents are not deleted even after the printing has been completed. For the procedure to delete the documents, see "Deleting Stored Print files", Print Press the [Home] key on the top left of the control panel, and press the [Printer] icon on the [Home] screen.
Page 110 5. Print...
Page 111: Scan
6. Scan This chapter describes frequently used scanner functions and operations. For the information not included in this chapter, see Scan on the supplied CD-ROM. Basic Procedure When Using Scan to Folder • Before performing this procedure, refer to "Preparation for Sending by Scan to Folder", Scan and confirm the details of the destination computer.
Page 112: Creating A Shared Folder On A Computer Running Windows/Confirming A Computer's Information
6. Scan If necessary, specify the scan settings according to the original to be scanned. Example: Scanning the document in color/duplex mode, and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab. •...
Page 113 Basic Procedure When Using Scan to Folder Confirm the user name. The user name is displayed under [USERNAME]. Step 2: Creating a shared folder on a computer running Microsoft Windows Create a shared destination folder in Windows and enable sharing. In the following procedure, a computer which is running under Windows 7 Ultimate and participating in a domain is used as an example.
Page 114: Registering An Smb Folder
6. Scan Step 3: Specifying access privileges for the created shared folder If you want to specify access privileges for the created folder to allow other users or groups to access the folder, configure the folder as follows: Right-click the folder created in step 2, and then click [Properties]. On the [Security] tab, select [Edit...].
Page 115 Basic Procedure When Using Scan to Folder • [Frequent]: Added to the page that is displayed first. • [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title. You can select [Frequent] and one more key for each title.
Page 116 6. Scan Press [Exit]. If the connection test fails, check the settings, and then try again. Press [OK]. Press [Exit]. Press the [User Tools/Counter] key. Locating the SMB folder manually Press [Change] under "Path". Enter the path where the folder is located. For example: if the name of the destination computer is "User", and the folder name is "Share", the path will be \\User\Share.
Page 117: Deleting An Smb Registered Folder
Basic Procedure When Using Scan to Folder You can press [Up One Level] to switch between levels. Select the folder you want to register. Press [OK]. Deleting an SMB Registered Folder Press the [User Tools/Counter] key. Press [Address Book Mangmnt]. Check that [Program / Change] is selected.
Page 118: Entering The Path To The Destination Manually
6. Scan Entering the Path to the Destination Manually Press [Manual Entry]. Press [SMB]. Press [Manual Entry] on the right side of the path field. Enter the path for the folder. In the following example path, the shared folder name is "user" and the computer name is "desk01": \\desk01\user Press [OK].
Page 119: Basic Procedure For Sending Scan Files By E-Mail
Basic Procedure for Sending Scan Files by E-mail Basic Procedure for Sending Scan Files by E- mail Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. CJS113 Make sure that no previous settings remain. If a previous setting remains, press the [Reset] key.
Page 120: Registering An E-Mail Destination
6. Scan Example: Scanning the document in color/duplex mode, and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab. • Press [Original Feed Type], and then press [2 Sided Original]. •...
Page 121: Deleting An E-Mail Destination
Basic Procedure for Sending Scan Files by E-mail You can select [Frequent] and one more key for each title. Press [E-mail]. Press [Change] under "E-mail Address". Enter the e-mail address. Press [OK]. Select [E-mail / Internet Fax Destination] or [Internet Fax Destination Only]. If [E-mail / Internet Fax Destination] is specified, registered e-mail addresses appear in both the internet fax address display and E-mail address display on the fax function screen, and in the address display on the scanner function screen.
Page 122: Entering An E-Mail Address Manually
6. Scan Press [Address Book Mangmnt]. Check that [Program / Change] is selected. Select the name whose e-mail address you want to delete. Press the name key, or enter the registered number using the number keys. You can search by the registered name, user code, fax number, folder name, e-mail address, or IP-Fax destination.
Page 123: Basic Procedure For Storing Scan Files
Basic Procedure for Storing Scan Files Basic Procedure for Storing Scan Files • You can specify a password for each stored file. Files that are not password-protected can be accessed by other users on the same local area network using DeskTopBinder. We recommend that you protect stored files from unauthorized access by specifying passwords.
Page 124: Checking A Stored File Selected From The List
6. Scan Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. • File Name Press [File Name], enter a file name, and then press [OK]. •...
Page 125: Specifying The File Type
Specifying the File Type Specifying the File Type This section explains the procedure for specifying the file type of a file you want to send. File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to Folder, and saving files on a removable memory device.
Page 126: Specifying Scan Settings
6. Scan Specifying Scan Settings Press [Scan Settings]. Specify resolution, scan size, and other settings, as required. Press [OK].
Page 127: Document Server
7. Document Server This chapter describes frequently used Document Server functions and operations. For the information not included in this chapter, see Copy/ Document Server on the supplied CD-ROM. Storing Data This section describes the procedure for storing documents on the Document Server. •...
Page 128 7. Document Server Press the [Home] key on the top left of the control panel, and press the [Document Server] icon on the [Home] screen. CJS113 Press [To Scanning Screen]. Press [User Name]. Specify a user name, and then press [OK]. The user names shown are names that were registered in the Address Book.
Page 129: Printing Stored Documents
Printing Stored Documents Printing Stored Documents Prints stored documents on the Document Server. The items you can specify on the printing screen are as follows: • Paper tray • The number of prints • [Finishing] ([Sort] / [Rotate Sort] / [Stack] / [Staple] / [Punch]) •...
Page 130 7. Document Server...
Page 131: Web Image Monitor
8. Web Image Monitor This chapter describes frequently used Web Image Monitor functions and operations. For the information not included in this chapter, see Connecting the Machine/ System Settings on the supplied CD-ROM or Web Image Monitor Help. Displaying Top Page This section explains the Top Page and how to display Web Image Monitor.
Page 132 8. Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the machine information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.
Page 133: Viewing Received Fax Documents Using Web Image Monitor
Viewing Received Fax Documents Using Web Image Monitor Viewing Received Fax Documents Using Web Image Monitor Start Web Image Monitor. Click [Fax Received File] on the [Print Job/Stored File] menu in the left pane. If you have programmed a user code for the stored reception file, enter the code, and then press [OK].
Page 134 8. Web Image Monitor...
Page 135: Adding Paper And Toner
9. Adding Paper and Toner This chapter describes how to load paper into the paper tray and recommended paper sizes and types. Loading Paper into Paper Trays Every paper tray is loaded in the same way. In the following example procedure, paper is loaded into tray 2. •...
Page 136 9. Adding Paper and Toner CJW012 Carefully push the paper tray fully in. • Various sizes of paper can be loaded in trays 2–4 by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in Trays 2-4", Paper Specifications and Adding Paper •...
Page 137: Loading Paper Into The Bypass Tray
Loading Paper into the Bypass Tray Loading Paper into the Bypass Tray Use the bypass tray to use OHP transparencies, adhesive labels, translucent paper, and paper that cannot be loaded in the paper trays. • The maximum number of sheets you can load at the same time depends on paper type. Load only as much paper as can be held between the paper guides on the bypass tray.
Page 138: Settings To Use The Bypass Tray Under The Printer Function
9. Adding Paper and Toner • Certain types of paper might not be detected properly when placed on the bypass tray. If this happens, remove the paper and place it on the bypass tray again. • Pull the extender out when loading sheets larger than A4 , 8 ×...
Page 139 Loading Paper into the Bypass Tray Setting the paper size using the control panel Press the [User Tools/Counter] key. CJS039 Press [Tray Paper Settings]. Press [Printer Bypass Paper Size]. Select the paper size. Press [OK]. Press the [User Tools/Counter] key. •...
Page 140 9. Adding Paper and Toner Setting custom size paper using the control panel Press the [User Tools/Counter] key. CJS039 Press [Tray Paper Settings]. Press [Printer Bypass Paper Size]. Press [Custom Size]. If a custom size is already set, press [Change Size]. Press [Vertical], enter the size of the paper using the number keys, and then press [ ].
Page 141 Loading Paper into the Bypass Tray Press the [User Tools/Counter] key. CJS039 Press [Tray Paper Settings]. Press [ Next]. Press [Paper Type: Bypass Tray]. Select the proper items, according to the paper type you want to set. • Press [OHP (Transparency)] on the [Paper Type] area when loading OHP transparencies. •...
Page 142: Loading Paper Into The Small Size Paper Tray
9. Adding Paper and Toner Loading Paper into the Small Size Paper Tray • Check the paper edges are aligned at the right side. • If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side fences may slip out of place.
Page 143 Loading Paper into the Small Size Paper Tray • Various sizes of paper can be loaded in the small size paper tray by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in the Small Size Paper Tray", Paper Specifications and Adding Paper •...
Page 144: Loading Paper Into Tray 3 (Lct)
9. Adding Paper and Toner Loading Paper into Tray 3 (LCT) • When paper loaded in the right side of Tray 3 (LCT) runs out, paper on the left is automatically shifted to the right. Do not pull out Tray 3 (LCT) while the tray is moving paper; wait until sounds stop coming from the tray.
Page 145 Loading Paper into Tray 3 (LCT) • Left half of the tray pulled out CJW017 Carefully push the paper tray fully in. • You can load paper even if Tray 3 (LCT) is in use. It is okay to pull out the left half of the tray while Tray 3 (LCT) is in use.
Page 146: Loading Paper Into The Large Capacity Tray (Lct)
9. Adding Paper and Toner Loading Paper into the Large Capacity Tray (LCT) • (mainly Europe and Asia) The large capacity tray (LCT) can hold A4 paper only. If you want to print on 8 × 11 or B5 JIS from the large capacity tray (LCT), contact your service representative. •...
Page 147 Loading Paper into the Large Capacity Tray (LCT) CJW020 Load paper by repeating steps 2 and 3. Close the right cover of the large capacity tray (LCT).
Page 148: Recommended Paper Sizes And Types
9. Adding Paper and Toner Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use damp or curled paper, a staple clogging or paper jam may occur. • Do not use paper designed for inkjet printers, as these may stick to the fusing unit and cause a misfeed.
Page 149 Recommended Paper Sizes and Types Trays 2–4 Paper type and weight Paper size Paper capacity 52–256 g/m (14 lb. Bond–140 Paper sizes that can be 550 sheets lb. Index) detected automatically: Thin Paper–Thick Paper 3 A3 , A4 , A5 , B4 JIS , B5 JIS ×...
Page 150 9. Adding Paper and Toner Paper type and weight Paper size Paper capacity 52–256 g/m (14 lb. Bond–140 Custom size: 550 sheets lb. Index) Thin Paper–Thick Paper 3 Vertical: 182.0–297.0 mm Horizontal: 148.0–432.0 Vertical: 7.17–11.69 inches Horizontal: 5.83–17.00 inches Envelopes Select the paper size using 50 sheets the System Settings menu:...
Page 151 Recommended Paper Sizes and Types Paper type and weight Paper size Paper capacity 52–256 g/m (14 lb. Bond–140 Custom size: 550 sheets lb. Index) Thin Paper–Thick Paper 3 Vertical: 100.0–220.0 mm Horizontal: 148.0–432.0 Vertical: 3.94–8.66 inches Horizontal: 5.83–17.00 inches Envelopes Select the paper size using •...
Page 152 9. Adding Paper and Toner Paper type and weight Paper size Paper capacity 52–300 g/m (14 lb. • Thin Paper–Middle Bond–110 lb. Cover) Thick: 100 sheets Thin Paper–Thick • Thick Paper 1: 40 B4 JIS , B5 JIS , B6 JIS , Paper 4 sheets 11 ×...
Page 153 Recommended Paper Sizes and Types *2 Enter the paper size. For copier mode, see "Copying onto Custom Size Paper from the Bypass Tray", Copy/ Document Server . For printer mode, see p.138 "Setting custom size paper using the control panel". *3 In printer or facsimile mode, the maximum horizontal length of the custom size is 600.0 mm (23.62 inches).
Page 154 9. Adding Paper and Toner Paper Thickness Paper Thickness Paper weight Thin Paper 52–59 g/m (14–15 lb. Bond) Plain Paper 1 60–74 g/m (16–20 lb. Bond) Plain Paper 2 75–81 g/m (20 lb. Bond) Middle Thick 82–105 g/m (20–28 lb. Bond) Thick Paper 1 106–169 g/m (28 lb.
Page 155 Recommended Paper Sizes and Types • If you load paper of the same size and same type in two or more trays, the machine automatically shifts to the other tray when the first tray in use runs out of paper. This function is called Auto Tray Switching.
Page 156: Thick Paper
9. Adding Paper and Toner • If coated sheets of paper jam, make noise, or if more than one sheet is fed at a time, feed them from the bypass tray one at a time. Thick Paper This section gives you various details about and recommendations concerning thick paper. When loading thick paper of 106–256 g/m (28 lb.
Page 157: Envelopes
Recommended Paper Sizes and Types • Prints might be noticeably curled. Flatten out prints if they are creased or curled. Envelopes This section gives you various details about and recommendations concerning envelopes. • Do not use window envelopes. • Fan the envelopes before loading them to separate them and prevent the glue on them from causing them to stick together.
Page 158 9. Adding Paper and Toner Paper trays 2–4 Orientation of Exposure glass Bypass tray envelopes Small size paper tray Side-opening envelopes • Flaps: closed • Flaps: closed • Bottom side of • Bottom side of • Flaps: closed envelopes: toward envelopes: toward •...
Page 159 Recommended Paper Sizes and Types Paper trays 2–4 Types of envelopes Bypass tray Small size paper tray Side-opening envelopes • Flaps: closed • Bottom side of envelopes: • Flaps: closed toward the back of the • Bottom side of envelopes: machine toward the back of the •...
Page 160 9. Adding Paper and Toner • High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased. • Depending on the environment, copying or printing on envelopes may wrinkle them even if they are recommended. •...
Page 161: Adding Toner
Adding Toner Adding Toner This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
Page 162: Sending Faxes Or Scanned Documents When Toner Has Run Out
9. Adding Paper and Toner • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot water will set the toner into the fabric and make removing the stain impossible. •...
Page 163: Disposing Of Used Toner
Adding Toner • If number of communications executed after the toner has run out and not listed in the automatically output Journal exceeds 200, communication is not possible. Make sure the machine is in facsimile or scanner mode. Press [Exit], and then perform transmission operation. The error message disappears.
Page 164 9. Adding Paper and Toner...
Page 165: 10. Troubleshooting
10. Troubleshooting This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator Appears when a paper misfeed occurs. For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting : Original Misfeed indicator...
Page 166: When An Indicator For The [Check Status] Key Is Lit
10. Troubleshooting When an Indicator for the [Check Status] Key Is Lit If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check Status] screen. Check the status of each function in the [Check Status] screen. [Check Status] screen CJH001 1.
Page 167 When an Indicator for the [Check Status] Key Is Lit The following table explains problems that cause the indicator to light. Problem Causes Solutions Documents and reports do The paper output tray is full. Remove the prints from the tray. not print out.
Page 168: Panel Tone
10. Troubleshooting Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Causes Single short beep Panel/screen input A control panel or screen key was accepted.
Page 169: When You Have Problems Operating The Machine
When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Causes Solutions The [Facsimile] or [Scanner] Functions other than the Wait a little longer.
Page 170 10. Troubleshooting Problem Causes Solutions Nothing happens when the The main power switch is Turn on the main power switch. [Check Status] key or the turned off. [Energy Saver] key is pressed. "Please wait." appears. This message appears when Wait for a while. If the machine is not you press the [Energy Saver] ready in five minutes, turn off the main key.
Page 171 When You Have Problems Operating the Machine Problem Causes Solutions "Memory is full. Do you The scanned originals • Press [Yes] to store pages that want to store scanned file?" exceed the number of have been scanned. Delete appears. sheets/pages that can be unnecessary files by pressing stored on the hard disk.
Page 172 10. Troubleshooting Problem Causes Solutions An error message remains, • When a misfeed Remove misfed paper, and then open even if misfed paper is message appears, it and close the cover. For details about removed. remains until you open removing jammed paper, see and close the cover as "Removing Jammed Paper", required.
Page 173 When You Have Problems Operating the Machine Problem Causes Solutions Misfeeds occur frequently. There is a foreign object on • Remove misfed paper. For details the finisher tray. about removing jammed paper, see "Removing Jammed Paper", Troubleshooting • Do not place anything on the finisher tray.
Page 174 10. Troubleshooting Problem Causes Solutions "Following output tray is full. The output tray is full. Remove paper from the output tray to Remove paper." appears. resume printing. If paper is destined for the finisher shift tray, to prevent paper from falling off the tray press the [Stop] key to suspend printing, and then remove the paper.
Page 175 When You Have Problems Operating the Machine Problem Causes Solutions "Internal cooling fan is Large print runs will cause The fan will run for about 30 minutes. active." appears, and the the machine's interior to heat The fan will emit noise, but this is fan is running.
Page 176: When Messages Are Displayed On The Control Panel
10. Troubleshooting When Messages Are Displayed on the Control Panel Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow their instructions. • If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper.
Page 177 When Messages Are Displayed on the Control Panel Message Causes Solutions "Cannot punch this paper The Punch function cannot be For details about paper, see size." used with paper size selected. "Specifications for Punch Unit (Booklet Finisher SR3100)", or "Specifications for Punch Unit (Finisher SR3120, Booklet Finisher SR3110)", Maintenance and Specifications...
Page 178 10. Troubleshooting Message Causes Solutions "File being stored exceeded The scanned originals have Press [Exit], and then store again with max. number of pages per too many pages to store as an appropriate number of pages. file. Copying will be one document.
Page 179 When Messages Are Displayed on the Control Panel Message Causes Solutions "Original(s) is being A function of the machine Cancel the job that is being scanned for a different other than the Copier function processed. For example, press [Exit], function." is being used such as the and then press the [Home] key.
Page 180: Messages Displayed When Using The Facsimile Function
10. Troubleshooting Message Causes Solutions "The selected file(s) You have tried to delete files Files can be deleted by the person contained file(s) without without the authority to do so. who created the file. To delete a file access privileges. Only which you are not authorized to file(s) with access privileges delete, contact the person who...
Page 181 When Messages Are Displayed on the Control Panel • Settings that can be confirmed in System Settings or Facsimile Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings from Web Image Monitor, see Web Image Monitor Help.
Page 182 10. Troubleshooting Message Causes Solutions "Check whether there are Registering of user name is • Correct that the correct SIP Server any network problems." rejected by SIP server. IP Address and SIP User Name are listed in [SIP Settings] of [13-17] [Facsimile Features].
Page 183 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are The "Effective Protocol" and • Check that the correct IP address any network problems." "SIP Server IP Address" is specified for the machine in settings are different, or an [System Settings].
Page 184 10. Troubleshooting Message Causes Solutions "Check whether there are E-mail transmission was • Check that User Name and any network problems." refused by SMTP Password for the following authentication, POP before settings in [System Settings] are [14-09] SMTP authentication, or listed correctly.
Page 185 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are No POP3/IMAP4 server • Check that the correct Server any network problems." address is registered. Name or Server Address is listed in [POP3 / IMAP4 Settings] of [15-01] [System Settings].
Page 186 10. Troubleshooting Message Causes Solutions "Check whether there are Cannot find the DNS server • Check that the following settings any network problems." or POP3/IMAP4 server. in [System Settings] are listed correctly. [15-11] • IP address of the DNS Server •...
Page 187 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are • An IP address has not • Check that the correct IP address any network problems." been registered for the is specified for the machine in remote machine.
Page 188 10. Troubleshooting Message Causes Solutions "Exceeded time limit for A network error has • Try the operation again. If the LDAP server search. Check occurred and connection message is still shown, the the server status." has failed. network may be busy. •...
Page 189 When Messages Are Displayed on the Control Panel Message Causes Solutions "Original(s) is being A function of the machine Before sending a file by fax, cancel the scanned for a different other than the Facsimile job in progress. For example, press function."...
Page 190 10. Troubleshooting Message Causes Solutions "Some page(s) are near The first page of the The original's blank side might have blank." document is almost blank. been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax "The selected file(s) You tried to delete a...
Page 191 When Messages Are Displayed on the Control Panel Message Causes Solutions "Connection with the remote A network error occurred • Check that the remote machine machine has failed. Check while using the remote fax supports the remote fax function. the remote machine status." function.
Page 192 10. Troubleshooting Message Causes Solutions "Remote fax is not available The remote fax function does When using the remote fax function, because [User Code not support User Code disable User Code Authentication. For Authentication] is active." Authentication. details about user code authentication, see Security Guide "Transfer error has occured.
Page 193 When Messages Are Displayed on the Control Panel Message Causes Solutions "Transmission cannot be The device certificate (S/ A new device certificate (S/MIME) performed because the MIME) has expired. must be installed. For details about certificate used for the S/ how to install a device certificate (S/ MIME signature is not MIME), see Security Guide...
Page 194 10. Troubleshooting Message Causes Solutions "E-mail TX Result cannot be The user certificate For details about the user certificate set because the specified (destination certificate) has (destination certificate), see Security destination's certificate is not expired. Guide currently valid." "The program contains a There is no user certificate For details about the user certificate destination(s) that does not...
Page 195 When Messages Are Displayed on the Control Panel Message Causes Solutions "XXX cannot be recalled There is no device certificate For details about the device certificate because there is a problem (S/MIME), or the certificate (S/MIME), see Security Guide with the device certificate is invalid.
Page 196: Messages Displayed When Using The Printer Function
10. Troubleshooting • If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the [Check Status] key no longer lights.
Page 197 When Messages Are Displayed on the Control Panel Message Status "Offline" The machine is offline. "Please wait." This message might appear for a second or two while the machine is preparing, performing initial adjustments, or adding toner. Wait a while. "Printing..."...
Page 198 10. Troubleshooting Message Causes Solutions "Cannot connect with the • The Bluetooth interface Turn off the main power switch, and Bluetooth interface. Check unit was installed while then confirm that the Bluetooth the Bluetooth interface." the machine was turned interface unit was installed correctly. And then, turn on the main power switch again.
Page 199 When Messages Are Displayed on the Control Panel Message Causes Solutions "Hardware Problem: • The Bluetooth interface Turn off the main power switch, and Wireless Card" unit was connected while then confirm the Bluetooth interface the machine was turned unit is inserted correctly. And then, (A "wireless LAN board"...
Page 200 10. Troubleshooting Message Causes Solutions "Paper size of n is • The size of the paper in • Select a tray containing paper mismatched. Select another the tray does not match that is the same size as the tray from the following and the paper size specified specified paper size.
Page 201 When Messages Are Displayed on the Control Panel Message Causes Solutions "You do not have the The logged in user name does For details about how to set privileges to use this not have permission for the permissions, see Security Guide function."...
Page 202: Other Messages
10. Troubleshooting Message Causes Solutions "Exceeded the limit value for • The size of the selected Files or groups of files larger than 1GB total data size of the file exceeds 1GB. cannot be printed. selected files. Cannot select • The total size of the •...
Page 203 When Messages Are Displayed on the Control Panel Message Causes Solutions "98: Error" The machine could not Turn off the main power switch, and access Hard disk correctly. then back on again. If the message appears frequently, contact your service representative.
Page 204 10. Troubleshooting Message Causes Solutions "Classification Code is The classification code has Enter the correct classification code. incorrect." not been entered, or the classification code has been entered incorrectly. "Classification Code is The classification code is not Select Optional for classification code. incorrect."...
Page 205 When Messages Are Displayed on the Control Panel Message Causes Solutions "Document Server is not You cannot use the For details about using Document available to use. Cannot Document Server function. Server function, contact your store." administrator. For details about how to set permissions, see Security Guide "Duplex has been Duplex printing was...
Page 206 10. Troubleshooting Message Causes Solutions "Exceeded max. number of While using the error job Delete Hold Print files (automatic) or files. (Auto)" store function to store unneeded files stored in the machine. Normal Print jobs as Hold Print files, the maximum file capacity for file storage or Hold Print file management (automatic) was exceeded.
Page 207 When Messages Are Displayed on the Control Panel Message Causes Solutions "HDD is full." The hard disk became full Delete unneeded files stored in the while printing a Sample machine. Print, Locked Print, Hold Alternatively, reduce the data size of the Print, or Stored Print file.
Page 208 10. Troubleshooting Message Causes Solutions "Insufficient Memory" A memory allocation error PCL 6 occurred. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select [Raster] in the "Vector/Raster:"...
Page 209 When Messages Are Displayed on the Control Panel Message Causes Solutions "Print overrun." Images were discarded PCL 6 while printing. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. PostScript 3 Select a lower resolution on the printer driver.
Page 210 10. Troubleshooting Message Causes Solutions "The print job has been The maximum file capacity Delete the files stored in the Document cancelled because capture of the Document Server was Server. file(s) could not be stored: exceeded. Exceeded max. number of files."...
Page 211: Messages Displayed When Using The Scanner Function
When Messages Are Displayed on the Control Panel If printing does not start, contact your service representative. • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", Print Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the...
Page 212 10. Troubleshooting Message Causes Solutions "Cannot find the specified An antivirus program or a • Antivirus programs and firewalls path. Please check the firewall is preventing the can prevent client computers from settings." machine connecting to your establishing connection with this computer.
Page 213 When Messages Are Displayed on the Control Panel Message Causes Solutions "Cannot write on the The memory device is faulty, • Check to see if the memory device memory storage device. or the file name contains a is defective. Check the memory storage character that cannot be •...
Page 214 10. Troubleshooting Message Causes Solutions "Connection with LDAP A network error has • Try the operation again. If the server has failed. Check the occurred and connection message is still shown, the server status." has failed. Try the operation network may be busy. once more.
Page 215 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded max. No. of Search results have Search again after changing the results to display. Max.: n" exceeded the max. search conditions. displayable number. (A figure is placed at n.) "Exceeded max.
Page 216 10. Troubleshooting Message Causes Solutions "Exceeded max. number of The maximum number of Check the files stored by the other files which can be used in files that can be stored in the functions, and then delete unneeded Document Server at the Document Server has been files.
Page 217 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded time limit for A network error has • Try the operation again. If the LDAP server search. Check occurred and connection message is still shown, the the server status." has failed.
Page 218 10. Troubleshooting Message Causes Solutions "Memory is full. Scanning Because there is not enough Specify whether to use the data or not. has been cancelled. Press free hard disk space in the [Send] to send the scanned machine for delivering or data, or press [Cancel] to sending by e-mail while delete."...
Page 219 When Messages Are Displayed on the Control Panel Message Causes Solutions "Scanner journal is full. "Print & Delete Scanner Print or delete Scanner Journal. For Please check Scanner Journal" in [Scanner details about Scanner Features, see Features." Features] is set to [Do not "General Settings", Scan Print: Disable Send], and Scanner Journal is full.
Page 220 10. Troubleshooting Message Causes Solutions "Some page(s) are near The first page of the The original's blank side might have blank. To cancel, press the document is almost blank. been scanned. Be sure to place your Stop key." originals correctly. "The entered file name The file name contains a Check the file name set at the time of...
Page 221 When Messages Are Displayed on the Control Panel Message Causes Solutions "Updating the destination list A network error has • Check whether the server is has failed. Try again?" occurred. connected. • Antivirus programs and firewalls can prevent client computers from establishing connection with this machine.
Page 222 10. Troubleshooting Message Causes Solutions "Exceeded max. data The data being scanned is Reduce the resolution or [Specify Size] capacity." too large for the scale ratio value, and then try to scan the original specified in [Specify Size]. again. "Check the resolution and the ratio and then press the Start key again."...
Page 223 When Messages Are Displayed on the Control Panel Message Causes Solutions "XXX cannot be YYY The device certificate (PDF A new device certificate (PDF with because the PDF Digital with digital signature) has digital signature) must be installed. For Signature's device certificate expired.
Page 224 10. Troubleshooting Message Causes Solutions "Transmission cannot be The device certificate (S/ A new device certificate (S/MIME) performed because the MIME) has expired. must be installed. For details about certificate used for the S/ how to install a device certificate (S/ MIME signature is not MIME), see Security Guide currently valid."...
Page 225: When Messages Are Displayed On Your Computer Screen
When Messages Are Displayed on Your Computer Screen When Messages Are Displayed on Your Computer Screen Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. If a message not described here appears, act according to the message.
Page 226 10. Troubleshooting Message Causes Solutions "Cannot detect the paper The set original was • Place the original correctly. size of the original. Specify misaligned. • Specify the scan size. the scanning size." • When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original size detection process.
Page 227 When Messages Are Displayed on Your Computer Screen Message Causes Solutions "Clear Misfeed(s) in ADF." A paper misfeed has • Remove jammed originals, and occurred inside the ADF. then insert them again. For details about jammed paper, see "Removing Jammed Paper", Troubleshooting •...
Page 228 10. Troubleshooting Message Causes Solutions "Insufficient memory. Reduce Scanner memory is • Reset the scan size. the scanning area." insufficient. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help. The problem may be due to the following cause: •...
Page 229 When Messages Are Displayed on Your Computer Screen Message Causes Solutions "Scanner is in use for other A function of the machine • Wait for a while, and then function. Please wait." other than the Scanner reconnect. function is being used such •...
Page 230 10. Troubleshooting Message Causes Solutions "Scanner is not available. The machine is not • Check whether the machine is Check the scanner connected to the network connected to the network connection status." correctly. correctly. • Deselect the personal firewall function of the client computer. For details about firewall, see Windows Help.
Page 231: 11. Appendix
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Microsoft, Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Page 232 11. Appendix ® ® Microsoft Windows Server 2003 R2 Standard Edition ® ® Microsoft Windows Server 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: ® ® Microsoft Windows Server 2008 Standard ® ® Microsoft Windows Server 2008 Enterprise...
Page 233 INDEX 2 Sided Print............. E-mail address............. E-mail destination........118, 119 E-mail transmission..........Address Book............Energy Saver key..........ADF..............8, 62 Enter key..............ARDF............8, 27, 30 Envelope..........77, 78, 155 Authentication screen..........Envelope feeder............Auto document feeder..........Exposure glass.......... 27, 30, 62 Auto Reduce/Enlarge........
Page 234 Interrupt key............Paper size............ 137, 146 IP-Fax..............Paper thickness............ Paper tray..........27, 30, 133 Paper type............Journal..............Path............... Placing originals............ Preventing information leakage......LAN-Fax............. 9, 17 Printer........... 48, 101, 194, 195 Large capacity tray. . 8, 33, 35, 37, 39, 41, 43, 144 Printer driver..........
Page 235 Standard printing..........Staple..............Start key..............Stop key..............Stored documents......... 96, 127 Stored file............. Stored Print............ 15, 106 Stored print file........... 106, 107 Storing a document..........Storing data............Storing received documents......... Symbols..............Thick paper..........138, 154 Thin paper............Toner............159, 160 Trademark............
Page 236 MEMO...
Page 237 MEMO...
Page 238 MEMO D143...
Page 240 D143-7003A...

This manual is also suitable for:

Aficio mp c3002 Aficio mp c5502 Aficio mp c3502 Aficio mp c5502a Aficio mp c4502a

Ricoh Aficio MP C4502 User Manual

1 What You Can Do with this Machine

2 Getting Started

3 Copy

4 Fax

5 Print

6 Scan

7 Document Server

8 Web Image Monitor

9 Adding Paper and Toner

10 Troubleshooting

11 Appendix

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Summary of Contents for Ricoh Aficio MP C4502

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Table of Contents