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4. Troubleshooting
sided printing. For more, see the Quick Start Guide or Section "1. Installation" of this
service manual.
Cause 4:
The paper in use is not the correct paper for the print job.
Solution 4:
Check the paper loaded for feeding. Make sure that it matches the type of paper specified
for the print job (transparency, ink jet, plain paper, etc.). Make sure that the paper is
approved for use with this printer. For more, see the "Specifications" in the last section of
the User Guide.
Cause 5:
The sheets are not flat or are deformed in some way.
Solution 5:
Make sure the sheets are perfectly flat (especially envelopes, postcards). Make sure the
4
sheets are neither curled nor deformed in any way. If using thick or any type of coated
paper, make sure that the paper is approved for use with this printer.
Paper jam – Type 2
Cause 1:
Paper failed to feed from Tray 1
Solution 1:
Remove the paper cassette. Check inside the printer to make sure that no paper remains
in the printer. If the paper has torn, make sure no scraps remain. Remove the paper from
the tray. Fan it to remove static cling. Tap the edge of the stack on a flat surface to align
the edges, and load it again.
Cause 2:
Carriage has stopped on the left side.
Solution 2:
Make sure no paper remains in the paper path. The service technician must clean the
transport belt.
Poor output stacking, sheets fall from output tray.
Cause:
The correct paper was not used for the print job, or the paper was not loaded correctly.
Solution:
Check the selection for the type of paper in the printer driver (transparency, ink jet, plain
paper, etc.). Confirm that the same type of paper is loaded correctly in the printer.
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Table of Contents
Troubleshooting
