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4. Troubleshooting
Solution 1:
Special procedures are necessary to set up print jobs for special print media such as
postcards, envelopes, and transparencies. Review and carefully follow the instructions in
the operating instructions..
Cause 2:
The sheets are not flat or are deformed in some way.
Solution 2:
Make sure the sheets are perfectly flat (especially envelopes, postcards). Make sure the
sheets are neither curled nor deformed in any way. If using thick or any type of coated
paper, make sure that the paper is approved for use with this printer.
Cause 3:
Print head nozzles are blocked.
Solution 3:
Do "Head-Cleaning" 3 times. If head-cleaning does not solve the problem, do "Head-
4
Flushing".
Backs of sheets stained with ink
Cause:
Paper has jammed in the printer or the transport belt is dirty.
Solution:
Run a print job with several blank sheets of paper to clean up the ink. Use a damp cloth
to clean the surface of the transport belt, and then use a clean, dry cloth to clean the
surface of the belt.
Transparency sheets scratched
Cause:
More than 1 sheet of transparency was set.
Solution:
Set transparencies one-by-one and print one sheet at time.
Miscellaneous
Cause 1:
The paper in use is not the correct paper for the print job.
Solution 1:
Check the paper loaded for feeding. Make sure that it matches the type of paper specified
for the print job (transparency, ink jet, plain paper, etc.). Make sure that the paper is
approved for use with this printer. For more, see the "Specifications" in the last section of
the User Guide.
Cause 2:
The print mode selection was not correct.
Solution 2:
Make sure that the print mode selection in the printer software application and the printer
driver is correct. Make sure that the color/monochrome selection is correct.
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Table of Contents
Troubleshooting
