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Cause 2:
Envelope selector is set to the rear position.
Solution 2:
Set the selector to the rear for envelopes. Set the select to the front for all other types of
paper, transparencies, etc.
Cause 3:
The print mode selection was not correct.
Solution 3:
Make sure that the print mode selection in the printer software application and the printer
driver is correct (Paper Type, Print Quality, Level Color, etc.) Make sure that the color/
black-and-white selection is correct.
Cause 4
One or more print heads are blocked.
Solution 4
Do "Head-Cleaning" 3 times. If head-cleaning does not solve the problem, do "Head-
Flushing".
Prints blotted, dirty
Cause 1:
Paper is either too thick or too thin.
Solution 1:
Check the "Specifications" at the end of the User Guide. If paper is too thick, the print
head will scratch the surface. If too thin, the ink will leak through it.
Cause 2:
Fingerprints on the print surface.
Solution 2:
Never touch the print side of paper either before or after printing. Some print media, such
as transparencies or glossy paper, require longer to dry so handle them carefully after
printing. Remove the sheets one at a time from the output tray.
Cause 3:
A re-filled ink cartridge was used.
Solution 3:
Never use any ink cartridge other than one designed for used with this printer. Never use
re-filled ink cartridges.
Cause 4
Duplex printing with heavy coverage.
Solution 4
Avoid duplex printing if one side of the paper has a high-density image, or an image with
a large areas of fill.
Color print job prints in monochrome
Cause 1:
Monochrome was selected for the print job.
Solution 1:
Make sure that the printer driver is set up for color printing.
General Troubleshooting
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Table of Contents
Troubleshooting
