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• Make sure the paper is approved for use with this printer. For more, see the last
section ("Specifications") of the User Guide.
• Make sure the paper is free of curl, creasing, etc. or any other deformity.
• Make sure the side and end fences of the paper cassette are set at the correct
positions.
• Make sure that the top of the stack does not exceed the load limit mark on the side
of the cassette.
Cause: 2
The paper cassette is making a strange noise because it is not installed completely.
Solution 2:
Pull the paper cassette out. Make sure the paper is loaded correctly. Confirm that there
is no paper inside the printer. Insert the paper cassette completely.
Cause 3:
The correct paper was not used for the print job, or the paper was not loaded correctly.
Solution 3:
Check the selection for the type of paper in the printer driver (transparency, ink jet, plain
paper, etc.). Confirm that the same type of paper is loaded correctly in the printer.
Paper jam – Type 1
Cause 1:
Paper skewed immediately after loading, before paper out (last sheet), or after removing
a paper jam.
Solution 1:
Remove the paper from the paper tray. Fan it to remove static cling. Tap the edge of the
stack on a flat surface to align the edges, and load it again.
Before loading the paper again:
• Make sure the paper is approved for use with this printer. For more, see the last
section ("Specifications") of the User Guide.
• Make sure the paper is free of curl, creasing, etc. or any other deformity.
• Make sure the side and end fences of the paper cassette are set at the correct
positions.
• Make sure that the top of the stack does not exceed the load limit mark on the side
of the cassette.
Cause 2:
The guide plate was not set correctly after cleaning by the service technician.
Solution 2:
Service technician should make sure that the guide plate is set correctly.
Cause 3:
The Duplex Unit is not installed correctly.
Solution 3:
Remove the Duplex Unit and reinstall it correctly. The locks on both sides of the duplex
unit should be down and locked. The duplex unit must always be installed, even for one-
General Troubleshooting
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Table of Contents
Troubleshooting
