Ricoh MP C306 User Manual
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Ricoh MP C306 User Manual

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User Guide

What You Can Do with This Machine
Getting Started
Copy
Fax
Print
Scan
Document Server
Web Image Monitor
Adding Paper and Toner
Troubleshooting
Information for This Machine
For safe and correct use, be sure to read the Safety Information in
Read This FIrst before using the machine.

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Summary of Contents for Ricoh MP C306

  • Page 1: User Guide

    User Guide What You Can Do with This Machine Getting Started Copy Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Information for This Machine For safe and correct use, be sure to read the Safety Information in Read This FIrst before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS How to Read the Manuals..........................7 Symbols Used in the Manuals........................7 Model-Specific Information..........................8 Names of Major Features..........................9 1. What You Can Do with This Machine Searching by What You Want to Do......................11 Reducing my Costs............................11 Using Scanned Files on the Computer.......................
  • Page 4 Guide to the Names and Functions of the Machine's Control Panel............38 Changing the Display Language........................39 How to Use the [Home] Screen........................40 Pre-installed Applications Using Factory Default Settings................ 41 Adding Icons to the [Home] Screen......................41 How to Use the Standard Applications' Screen..................43 Registering Functions in a Program.........................46 Example of Programs...........................49 Turning On/Off the Power..........................
  • Page 5 Storing Data in the Document Server......................80 4. Fax Basic Procedure for Transmissions (Memory Transmission)................81 Sending Originals Using the Exposure Glass (Memory Transmission)........... 83 Registering a Fax Destination........................83 Deleting a Fax Destination.......................... 85 Transmitting while Checking Connection to Destination (Immediate Transmission)........86 Sending Originals Using the Exposure Glass (Immediate Transmission)..........
  • Page 6 6. Scan Basic Procedure When Using Scan to Folder..................... 105 Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information..................................106 Registering an SMB Folder........................107 Deleting an SMB Registered Folder......................110 Entering the Path to the Destination Manually..................110 Basic Procedure for Sending Scan Files by E-mail..................112 Registering an E-mail Destination......................112 Deleting an E-mail Destination.........................
  • Page 7 10. Troubleshooting When a Status Icon Is Displayed........................145 When the Indicator Lamp for [Check Status] Is Lit or Flashing..............146 When the Machine Makes a Beeping Sound.....................148 When You Have Problems Operating the Machine...................149 When Multiple Functions Cannot Be Executed Simultaneously............153 Messages Displayed When You Use the Copy/Document Server Function...........
  • Page 8 Notes to users in the state of California (Notes to Users in USA) (mainly North America)..................................205 INDEX ................................207...

  • Page 9: How To Read The Manuals

    How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

  • Page 10: Model-Specific Information

    Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. DCH001 The following information is region-specific.

  • Page 11: Names Of Major Features

    Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Document Feeder • Paper Feed Unit PB1080 Paper tray unit...

  • Page 13: What You Can Do With This Machine

    1. What You Can Do with This Machine You can search for a description by what you want to do. Searching by What You Want to Do You can search for a procedure by what you want to do. Reducing my Costs BRL059S Printing multi-page documents on both sides of sheets (Duplex Copy) See "Duplex Copying", Copy/ Document Server.

  • Page 14: Using Scanned Files On The Computer

    1. What You Can Do with This Machine Checking how much paper is saved ([Information] screen) See "How to Use the [Information] Screen", Getting Started. Reducing electricity consumption See "Saving Energy", Getting Started. See "Timer Settings", Connecting the Machine/ System Settings. Using Scanned Files on the Computer BQX138S Sending scan files...

  • Page 15: Registering Destinations

    Searching by What You Want to Do Managing and using documents converted to electronic formats (Document Server) See "Relationship between Document Server and Other Functions", Copy/ Document Server. Registering Destinations BRL060S Using the control panel to register destinations in the Address Book See "Registering Entered Destinations to the Address Book", Fax.

  • Page 16: Operating The Machine More Effectively

    1. What You Can Do with This Machine Operating the Machine More Effectively BQX139S Registering and using frequently-used settings (Program) See "Registering Functions in a Program", Convenient Functions. Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document Server/FAX/Scanner/Quick Copy/Quick Fax/Quick Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions.

  • Page 17: What You Can Do With This Machine

    What You Can Do with This Machine What You Can Do with This Machine This section describes the features of this machine. Customizing the [Home] Screen The icons of each function are displayed on the [Home] screen. DCH067 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons.

  • Page 18: Making Copies Using Various Functions

    1. What You Can Do with This Machine Making Copies Using Various Functions CMQ002 • You can make copies in full color. You can switch the color copy mode depending on the type of originals used and the desired finish. See "Copying in Color", Copy/ Document Server.

  • Page 19: Printing Data Using Various Functions

    What You Can Do with This Machine Printing Data Using Various Functions CMQ003 • This machine supports network and local connections. • You can print or delete print jobs stored on the machine's hard disk, which have been previously sent from computers using the printer driver. The following types of print jobs can be selected: Sample Print, Locked Print, Hold Print, and Stored Print.

  • Page 20: Sending And Receiving Faxes Without Paper

    1. What You Can Do with This Machine CJQ603 • You can retrieve stored documents scanned in scanner mode to your computer. • Using the file format converter, you can download documents stored in copier, Document Server, or printer mode to your computer. •...
  • Page 21 What You Can Do with This Machine CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents). • See "Confirming/Printing/Deleting Received and Stored Documents", Fax. Transmission You can send a fax from your computer over the network (Ethernet or wireless LAN) to this machine, which then forwards the fax via its telephone connection (LAN-Fax).

  • Page 22: Sending And Receiving Faxes Via The Internet

    1. What You Can Do with This Machine • For details about the machine's settings, see "Network Settings Requirements", Connecting the Machine/ System Settings. • For details about how to use the function, see "Sending Fax Documents from Computers", Fax. Sending and Receiving Faxes via the Internet xxx@xxx.com xxx@xxx.com...

  • Page 23: Sending And Receiving Faxes By Using The Machine Without Fax Unit Installed

    What You Can Do with This Machine • This machine can receive documents sent via Internet Fax (IP-Fax Reception). See "Types of Reception", Fax. • Using a VoIP gateway, this machine can send to G3 facsimiles connected to the public switched telephone network (PSTN).

  • Page 24: Using The Facsimile And The Scanner In A Network Environment

    1. What You Can Do with This Machine Using the Facsimile and the Scanner in a Network Environment CJQ607 • You can send scan files to a specified destination using e-mail (Sending scan files by e-mail). See "Overview of E-Mail Transmission Function", Fax. See "Basic Procedure for Sending Scan Files by E-mail", Scan.

  • Page 25: Preventing Information Leakage (Security Functions)

    What You Can Do with This Machine CUL003 • To use this function, the OCR unit is required. • You can select a file type from [PDF], [High Compression PDF], or [PDF/A]. • This function can optically recognize characters in various languages and up to approximately 40,000 characters a page.

  • Page 26: Centrally Controlling Scan Conditions And Distribution

    1. What You Can Do with This Machine • You can limit the usage of functions for each user. • See Security Guide. Centrally Controlling Scan Conditions and Distribution You can use the distributed scan management (DSM) system in Windows Server 2008 R2/2012 to manage the destinations and scan settings for each individual user in a group and to use the information when distributing scanned data.

  • Page 27: Preventing Unauthorized Copying

    What You Can Do with This Machine CJQ609 You can check which tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings.
  • Page 28 1. What You Can Do with This Machine • Using the copier function or the printer driver, you can embed a pattern in the printed document. If the document is copied on a machine with the Copy Data Security unit, protected pages are grayed out in the copy.

  • Page 29: Getting Started

    2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components (mainly Europe) • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Front and right view DCH002 1.
  • Page 30 2. Getting Started 6. Paper tray unit Load paper here. 7. Vents Prevent overheating. 8. Main power switch To operate the machine, the main power switch must be on. If it is off, turn the switch on. 9. Bypass tray Use to copy or print on OHP transparencies and label paper (adhesive labels).

  • Page 31: Guide To Components (Mainly Asia)

    Guide to Names and Functions of Components 4. ADF's extenders Raise these extenders to support large paper. Rear and left view DCH004 1. Vents Prevent overheating. Guide to Components (mainly Asia) • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components.
  • Page 32 2. Getting Started Front and right view DCH002 1. ADF Lower the ADF over originals placed on the exposure glass. If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one. 2.
  • Page 33 Guide to Names and Functions of Components 12. Lower right cover Open this cover when a paper jam occurs. 13. Right cover Open this cover when a paper jam occurs. Front and left view DCH003 1. Internal tray guide Open out and raise the end fence to support large paper. 2.

  • Page 34: Guide To Components (Mainly North America)

    2. Getting Started Rear and left view DCH004 1. Vents Prevent overheating. Guide to Components (mainly North America) • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Front and right view DCH002...
  • Page 35 Guide to Names and Functions of Components 1. ADF Lower the ADF over originals placed on the exposure glass. If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one. 2. Exposure glass Place originals face down here.
  • Page 36 2. Getting Started Front and left view DCH003 1. Internal tray guide Open out and raise the end fence to support large paper. 2. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 3.

  • Page 37: Guide To Functions Of The Machine's Options

    Guide to Functions of the Machine's Options Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options (mainly Europe) DCH005 1. Exposure glass cover Lower this cover over originals. 2. ADF Load a stack of originals here. They will feed in automatically. 3.

  • Page 38: Guide To Functions Of The Machine's External Options (Mainly Asia)

    2. Getting Started Guide to Functions of the Machine's External Options (mainly Asia) DCH006 1. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 2. Paper tray unit (Tray 2 and Tray 3) Holds up to 500 sheets of paper.
  • Page 39 Guide to Functions of the Machine's Options Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a telephone. 3. Paper tray unit (Tray 2 and Tray 3) Holds up to 500 sheets of paper. Up to two trays can be stacked.

  • Page 40: Guide To The Names And Functions Of The Machine's Control Panel

    2. Getting Started Guide to the Names and Functions of the Machine's Control Panel DCH009 1. Display panel This is a touch panel display that features icons, keys, shortcuts, and widgets that allow you to navigate the screens of the various functions and applications and provide you with information about operation status and other messages.

  • Page 41: Changing The Display Language

    Changing the Display Language Changing the Display Language You can change the language used on the display. English is set as default. Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Change Langs. Widget] on Home screen 4. Select the language you want to display.

  • Page 42: How To Use The [Home] Screen

    2. Getting Started How to Use the [Home] Screen One icon is assigned to each function, and these icons are displayed on the [Home] screen. You can add shortcuts to frequently used functions or Web pages to the [Home] screen. Also, you can register widgets such as the Change Langs.

  • Page 43: Pre-Installed Applications Using Factory Default Settings

    How to Use the [Home] Screen • For details about keys that appear on both the [Home] screen and the screen for each function, see page 43 "How to Use the Standard Applications' Screen". • You can change the [Home] screen's wallpaper. For details, see "Changing the [Home] Screen's Wallpaper", Convenient Functions.
  • Page 44 2. Getting Started Press and hold down the [Classic Applications] icon to add a shortcut to one of the Classic Applications, such as Copier mode or Facsimile mode. Press and hold down the application icon to add a shortcut to an application other than the Classic Applications. The image of where the shortcut is to be placed on the [Home] screen is displayed.

  • Page 45: How To Use The Standard Applications' Screen

    How to Use the [Home] Screen To display a program registered to the copier, facsimile, or scanner function, hold down the [Classic Applications] icon. To display a program registered to the quick application, hold down the application icon. The image of where the shortcut is to be placed on the [Home] screen is displayed. Drag the icon to where you want to place it on the screen.
  • Page 46 2. Getting Started Applications' screen DCH021 1. The name of the user who is logged in Displays the name of the user currently logging in to the machine. The name of the user is displayed only when user authentication is enabled. 2.
  • Page 47 How to Use the [Home] Screen • Address Book Management Press to display the Address Book. • Tray Paper Settings Press to make settings for paper trays and paper status. 7. [ ] (Enter) Press to confirm values entered or items specified. 8.

  • Page 48: Registering Functions In A Program

    2. Getting Started Registering Functions in a Program Depending on the functions, the number of programs that can be registered is different. • Copier: 25 programs • Document Server: 25 programs • Facsimile: 100 programs • Scanner: 25 programs • Quick Copy: 25 programs •...
  • Page 49 Registering Functions in a Program This section explains how to register functions to a program by using the copier function and the quick copy function as examples. Register functions to a program by the Document Server, facsimile, or scanner function as you do by using the copier function.
  • Page 50 2. Getting Started Press [Program]. Even if you select [Do not Program], you can add shortcuts to the program to the [Home] screen after the program registration is complete. Press [Exit]. • The number of characters you can enter for a program name varies depending on the functions as follows: •...

  • Page 51: Example Of Programs

    Registering Functions in a Program Example of Programs Copier mode Program name Program description Effect Eco copy Specify [Combine 2 Sides] in You can save paper and toner. [Dup./Combine/Series]. Thumbnail copy Specify [Combine 1 Side] in [Dup./ You can copy up to 4 pages onto Combine/Series].
  • Page 52 2. Getting Started Program name Program description Effect Dividing file scan Specify [Divide] in [Original Feed You can scan a multiple page Type]. original as one file by splitting it into groups of a specified number of pages. High resolution Specify settings to save scanned Scanned documents maintain much scan...
  • Page 53 Registering Functions in a Program • The names of programs given above are just examples. You can assign any name to a program according to your objectives. • Depending on your business details or the type of documents to be scanned, registering a program cannot be recommended.

  • Page 54: Turning On/Off The Power

    2. Getting Started Turning On/Off the Power • When you push the main power switch, wait at least 10 seconds after it is confirmed that the main power indicator has lit up or gone out. The main power switch is on the right side of the machine. When this switch is turned on, the main power turns on and the main power indicator on the right side of the control panel lights up.
  • Page 55 Turning On/Off the Power Push the main power switch. The main power indicator goes out. The main power turns off automatically when the machine shuts down. If the screen on the control panel does not disappear, contact your service representative.

  • Page 56: Logging In The Machine

    2. Getting Started Logging In the Machine When the Authentication Screen is Displayed If Basic Authentication, Windows Authentication, or LDAP Authentication is active, the authentication screen appears on the display. The machine only becomes operable after entering your own Login User Name and Login Password.

  • Page 57: Logging Out Using The Control Panel

    Logging In the Machine Press [Login] on the top right on the screen. Press [User Name]. Enter a Login User Name, and then press [Done]. Press [Password]. Enter a Login Password, and then press [Done]. Press [Login]. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows Authentication, or LDAP Authentication is set.
  • Page 58 2. Getting Started Press [OK].

  • Page 59: Placing Originals

    Placing Originals Placing Originals Placing Originals on the Exposure Glass (mainly Europe) • Keep your hands away from the hinges and exposure glass when lowering the ADF. Not doing so may result in an injury if your hands or fingers are pinched. •...

  • Page 60: Placing Originals On The Exposure Glass (Mainly North America)

    2. Getting Started Place the original face down on the exposure glass. The original should be aligned to the rear left corner. Start with the first page to be scanned. DCH040 1. Positioning mark Lower the ADF. Placing Originals on the Exposure Glass (mainly North America) •...

  • Page 61: Placing Originals In The Auto Document Feeder

    Placing Originals 1. Positioning mark Lower the ADF. Placing Originals in the Auto Document Feeder Be sure not to load the original untidily. Doing so may cause the machine to display a paper misfeed message. Also, be sure not to place originals or other objects on the top cover. Doing so may cause a malfunction.
  • Page 62 2. Getting Started...

  • Page 63: Copy

    3. Copy This chapter describes frequently used copier functions and operations. For information not included in this chapter, see Copy/ Document Server available on our website. Basic Procedure To make copies of originals, place them on the exposure glass or in the ADF. When placing the original on the exposure glass, start with the first page to be copied.
  • Page 64 3. Copy Press [Start]. When placing the original on the exposure glass, press [ ] after all originals are scanned. Some functions such as Batch mode may require that you press [ ] when placing originals in the ADF. Follow the messages that appear on screen. When the copy job is finished, press [Reset] to clear the settings.

  • Page 65: Auto Reduce / Enlarge

    Auto Reduce / Enlarge Auto Reduce / Enlarge The machine automatically calculates the reproduction ratio based on the sizes of the originals and the paper you have specified. The machine will rotate, enlarge, or reduce the image of the originals to fit them to the paper.
  • Page 66 3. Copy Select original orientation. Press [OK]. Press [Auto Reduce / Enlarge]. Select the paper tray. Place the originals, and then press [Start].

  • Page 67: Duplex Copying

    Duplex Copying Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 • You cannot use the bypass tray with this function. There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page.
  • Page 68 3. Copy Original Original Placing originals Orientation Copy Orientation Top to Top Top to Bottom Press [Dup./Combine/Series]. Make sure that [Duplex] is selected. If [Duplex] is not selected, press [Duplex]. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want the document to be output.

  • Page 69: Specifying The Original And Copy Orientation

    Duplex Copying Select the original orientation, and then press [OK]. Select the paper tray. Press [Start]. Specifying the Original and Copy Orientation Select the orientation of the originals and copies if the original is two-sided or if you want to copy onto both sides of the paper.
  • Page 70 3. Copy Select [Top to Top] or [Top to Bottom] for [Original:] if the original is two-sided. Select [Top to Top] or [Top to Bottom] for [Copy:]. Press [OK].

  • Page 71: Combined Copying

    Combined Copying Combined Copying This mode can be used to select a reproduction ratio automatically and copy the originals onto a single sheet of copy paper. The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to make copies properly.

  • Page 72: One-Sided Combine

    3. Copy CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 • You cannot use the bypass tray with this function. There are four types of One-Sided Combine. 1 Sided 2 Originals Combine 1 Side Copies two 1-sided originals to one side of a sheet.
  • Page 73 Combined Copying 2 Sided 4 Pages Combine 1 Side Copies two 2-sided originals to one side of a sheet. Press [Original Settng]. Press [Original Size]. Specify the original size, and then press [OK]. Select original orientation. Press [OK]. Press [Dup./Combine/Series]. Press [Combine].

  • Page 74: Two-Sided Combine

    3. Copy Press [Combine 1 Side]. Select the number of originals to combine. Press [OK]. Select the paper tray. Place the originals, and then press [Start]. Two-Sided Combine Combines various pages of originals onto two sides of one sheet. CKN074 •...
  • Page 75 Combined Copying 2 Sided 8 Pages Combine 2 Sides Copies four 2-sided originals to one sheet with 4 pages per side. Press [Original Settng]. Press [Original Size]. Specify the original size, and then press [OK]. Select original orientation. Press [OK]. Press [Dup./Combine/Series].
  • Page 76 3. Copy Press [Combine 2 Sides]. Press [Orientation]. Select [Top to Top] or [Top to Bottom] for [Original:] if the original is two-sided. Select [Top to Top] or [Top to Bottom] for [Copy:], and then press [OK]. Select the number of originals to combine. Press [OK].

  • Page 77: Copying Onto Custom Size Paper

    Copying onto Custom Size Paper Copying onto Custom Size Paper Paper that has a horizontal length of 139.0–600.0 mm (5.48–23.62 inches) and a vertical length of 76.2–216.0 mm (3.00–8.50 inches) can be fed in from the bypass tray. Note however that the limitation on the horizontal and vertical length range will vary depending on which options are installed.

  • Page 78: Copying Onto Envelopes

    3. Copy Copying onto Envelopes This section describes how to copy onto regular size and custom size envelopes. Place the original on the exposure glass and place the envelope in the bypass tray. Specify the thickness of the paper according to the weight of the envelopes you are printing on. For details about the relationship between paper weight and paper thickness and the sizes of envelopes that can be used, see page 134 "Recommended Paper Sizes and Types".
  • Page 79 Copying onto Envelopes Load the envelopes face down in the bypass tray. The bypass tray ( ) is automatically selected. Press [ ]. Press [Paper Size]. Specify the envelope size, and then press [OK] twice. Place the originals, and then press [Start].

  • Page 80: Sort

    3. Copy Sort The machine assembles copies as sets in sequential order. CKN018 Press [Finishing]. Select [Sort], and then press [OK]. Enter the number of copy sets using the number keys. Place the originals. Select the paper tray. Press [Start].

  • Page 81: Changing The Number Of Sets

    Sort Changing the Number of Sets You can change the number of copy sets during copying. • This function can be used only when the Sort function is selected. While "Copying..." is displayed, press [Stop]. Enter the number of copy sets with the number keys. Press [Continue].

  • Page 82: Storing Data In The Document Server

    3. Copy Storing Data in the Document Server The Document Server enables you to store documents being read with the copy feature on the hard disk of this machine. Thus you can print them later applying necessary conditions. You can check the stored documents on the Document Server screen. For details about the Document Server, see page 119 "Storing Data".

  • Page 83: Fax

    4. Fax This chapter describes frequently used facsimile functions and operations. For information not included in this chapter, see Fax available on our website. Basic Procedure for Transmissions (Memory Transmission) This section describes the basic procedure for transmitting documents using Memory Transmission. You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations.
  • Page 84 4. Fax Make the scan settings such as scan size and resolution. Configure the transmission settings such as [TX Mode] as necessary. Specify a destination. You can enter the destination's number or address directly or select from the Address Book by pressing the destination key.

  • Page 85: Sending Originals Using The Exposure Glass (Memory Transmission)

    Basic Procedure for Transmissions (Memory Transmission) Sending Originals Using the Exposure Glass (Memory Transmission) Make sure [Immed. TX] is not highlighted. Place the first page of the original face down on the exposure glass. Specify a destination. Make the scan settings you require. Press [Start].
  • Page 86 4. Fax Press [New Program]. Press [Change] under "Name". The name entry display appears. Enter the name, and then press [OK]. Press [ Next]. Press the key for the classification you want to use under "Select Title". The keys you can select are as follows: •...

  • Page 87: Deleting A Fax Destination

    Basic Procedure for Transmissions (Memory Transmission) Deleting a Fax Destination • If you delete a destination that is a specified delivery destination, messages to its registered Personal Box, for example, cannot be delivered. Be sure to check the settings in the fax function before deleting any destinations.

  • Page 88: Transmitting While Checking Connection To Destination (Immediate Transmission)

    4. Fax Transmitting while Checking Connection to Destination (Immediate Transmission) Using Immediate Transmission, you can send documents while checking the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission mode is automatically switched to Memory Transmission.

  • Page 89: Sending Originals Using The Exposure Glass (Immediate Transmission)

    Transmitting while Checking Connection to Destination (Immediate Transmission) Sending Originals Using the Exposure Glass (Immediate Transmission) Press [Immed. TX]. Place the first page face down on the exposure glass. Specify a destination. Make the scan settings you require. Press [Start]. Place the next original on the exposure glass within 10 seconds when you send multiple originals, and then repeat Steps 4 and 5.

  • Page 90: Canceling A Transmission

    4. Fax Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing [Start]. Press [Reset] on the top right of the screen. Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned.
  • Page 91 Canceling a Transmission Press [Exit]. After pressing [Check / Stop Transmission File] under [TX/RX Status / Print] in Step 1, press [Exit] twice.

  • Page 92: Storing A Document

    4. Fax Storing a Document You can store and send a document at the same time. You can also just store a document. The following information can be set for the stored documents as necessary: User Name You can set this function if necessary to know who and what departments stored documents in the machine.

  • Page 93: Sending Stored Documents

    Storing a Document Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. •...
  • Page 94 4. Fax Press [Select Stored File]. Select the documents to be sent. When multiple documents are selected, they are sent in the order of selection. • Press [User Name] to place the documents in order by programmed user name. • Press [File Name] to place the documents in alphabetical order. •...

  • Page 95: Printing The Journal Manually

    Printing the Journal Manually Printing the Journal Manually To print the Journal manually, select the printing method: [All], [Print per File No.], or [Print per User]. Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print per User Prints the results of communications by individual senders.
  • Page 96 4. Fax...

  • Page 97: Print

    5. Print This chapter describes frequently used printer functions and operations. For information not included in this chapter, see Print available on our website. Quick Install You can install the printer drivers easily from the CD-ROM provided with this machine. Using Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard TCP/IP port will be set.

  • Page 98: Displaying The Printer Driver Properties

    5. Print Displaying the Printer Driver Properties This section explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the machine default settings for individual users. Settings made in the printer properties dialog box are applied to all users.

  • Page 99: Standard Printing

    Standard Printing Standard Printing • The default setting is two-sided printing. If you want to print on only one side, select [Off] for the two-sided printing setting. • If you send a print job via USB 2.0 while the machine is in Sleep mode, an error message might appear when the print job is complete.

  • Page 100: Printing On Both Sides Of Sheets

    5. Print Printing on Both Sides of Sheets This section explains how to print on both sides of each page using the printer driver. • The types of paper that can be printed on both sides are as follows: • Plain 1 (60–74 g/m ), Plain 2 (75–81 g/m ), Recycled, Middle Thick (82–105 g/m Thick 1 (106–130 g/m...

  • Page 101: Combining Multiple Pages Into Single Page

    Combining Multiple Pages into Single Page Combining Multiple Pages into Single Page This section explains how to print multiple pages onto a single sheet. The combine printing function allows you to economize on paper by printing multiple sheets at reduced size onto a single sheet. When Using the PCL 6 Printer Driver Click the WordPad menu button in the upper left corner of the window, and then click [Print].
  • Page 102 5. Print From Left to Right/Top to From Right to Left/Top to Orientation Bottom Bottom Landscape 4 Pages per Sheet Right, then Down Down, then Right Left, then Down Down, then Left...

  • Page 103: Printing On Envelopes

    Printing on Envelopes Printing on Envelopes Configure the paper settings appropriately using both the printer driver and the control panel. Configuring Envelope Settings Using the Control Panel Load envelopes in the paper tray. Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [User Tools] icon ( ) on Home screen 4.

  • Page 104: Saving And Printing Using The Document Server

    5. Print Saving and Printing Using the Document Server The Document Server enables you to store documents on the machine's hard disk, and allows you to edit and print them as necessary. • Do not cancel the file transfer process while the data is being sent to the Document Server. The process may not be canceled properly.

  • Page 105: Managing Documents Stored In Document Server

    Saving and Printing Using the Document Server If the folder is protected by a password, enter the password in the "Folder Password:" box. Click [OK]. Change any other print settings if necessary. Click [OK]. Start printing from the application's [Print] dialog box. •...
  • Page 106 5. Print...

  • Page 107: Basic Procedure When Using Scan To Folder

    6. Scan This chapter describes frequently used scanner functions and operations. For information not included in this chapter, see Scan available on our website. Basic Procedure When Using Scan to Folder • Before performing this procedure, see "Preparation for Sending by Scan to Folder", Scan and confirm the details of the destination computer.

  • Page 108: Creating A Shared Folder On A Computer Running Windows/Confirming A Computer's Information

    6. Scan Press [Start]. Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information The following procedures explain how to create a shared folder on a computer running Windows, and how to confirm the computer's information. In these examples, Windows 7 Ultimate is the operating system, and the computer is a member in a network domain.

  • Page 109: Registering An Smb Folder

    Basic Procedure When Using Scan to Folder On the [Sharing] tab, click [Advanced Sharing...]. Select the [Share this folder] check box. Click [Permissions]. In the [Group or user names:] list, select "Everyone", and then click [Remove]. Click [Add...]. In the [Select Users or Groups] window, click [Advanced...]. Specify one or more object types, select a location, and then click [Find Now].
  • Page 110 6. Scan Flick the screen to the left, and then press the [Address Book Management] icon on Home screen 4. Check that [Program / Change] is selected. Press [New Program]. Press [Change] under "Name". The name entry display appears. Enter the name, and then press [OK]. Press [ Next].
  • Page 111 Basic Procedure When Using Scan to Folder Press [Change] or [Browse Network], and then specify the folder. To specify a folder, you can either enter the path manually or locate the folder by browsing the network. Press [Connection Test] to check the path is set correctly. Press [Exit].

  • Page 112: Deleting An Smb Registered Folder

    6. Scan Deleting an SMB Registered Folder Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Address Book Management] icon on Home screen 4. Check that [Program / Change] is selected. Select the name whose folder you want to delete.
  • Page 113 Basic Procedure When Using Scan to Folder Press [OK]. Depending on the destination setting, enter the user name for logging in to the computer. Press [Manual Entry] to the right of the user name field to display the soft keyboard. Press [OK].

  • Page 114: Basic Procedure For Sending Scan Files By E-Mail

    6. Scan Basic Procedure for Sending Scan Files by E- mail Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Scanner] icon on Home screen 4. Make sure that no previous settings remain.
  • Page 115 Basic Procedure for Sending Scan Files by E-mail Flick the screen to the left, and then press the [Address Book Management] icon on Home screen 4. Check that [Program / Change] is selected. Press [New Program]. Press [Change] under "Name". The name entry display appears.

  • Page 116: Deleting An E-Mail Destination

    6. Scan Press [Home] ( ) at the bottom of the screen in the center. Deleting an E-mail Destination Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Address Book Management] icon on Home screen 4.

  • Page 117: Basic Procedure For Storing Scan Files

    Basic Procedure for Storing Scan Files Basic Procedure for Storing Scan Files • You can specify a password for each stored file. We recommend that you protect stored files from unauthorized access by specifying passwords. • Scan file stored in the machine may be lost if some kind of failure occurs. We advise against using the hard disk to store important files.

  • Page 118: Checking A Stored File Selected From The List

    6. Scan Press [OK]. If necessary, press [Scan Settings] to specify scanner settings such as resolution and scan size. Press [Start]. Checking a Stored File Selected from the List This section explains how to preview a file selected from the list of stored files. Press [Select Stored File].

  • Page 119: Specifying The File Type

    Specifying the File Type Specifying the File Type This section explains the procedure for specifying the file type of a file you want to send. File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to Folder, and saving files on a memory storage device.

  • Page 120: Specifying Scan Settings

    6. Scan Specifying Scan Settings Press [Scan Settings]. Specify resolution, scan size, and other settings, as required. Press [OK].

  • Page 121: Document Server

    7. Document Server This chapter describes frequently used Document Server functions and operations. For information not included in this chapter, see Copy/ Document Server available on our website. Storing Data This section describes the procedure for storing documents on the Document Server. •...
  • Page 122 7. Document Server Specify a user name, and then press [OK]. The user names shown are names that were registered in the Address Book. To specify a name not shown in the screen, press [Manual Entry], and then enter a user name. Press [File Name].

  • Page 123: Printing Stored Documents

    Printing Stored Documents Printing Stored Documents Prints stored documents on the Document Server. The items you can specify on the printing screen are as follows: • Paper tray • The number of prints • [Finishing] ([Sort]) • [Edit / Stamp] ([Margin Adj.], [Stamp]) •...
  • Page 124 7. Document Server...

  • Page 125: Web Image Monitor

    8. Web Image Monitor This chapter describes frequently used Web Image Monitor functions and operations. For information not included in this chapter, see Connecting the Machine/ System Settings available on our website or Web Image Monitor Help. Displaying Top Page This section explains the Top Page and how to display Web Image Monitor.
  • Page 126 8. Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the machine information. Click the web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.

  • Page 127: Adding Paper And Toner

    9. Adding Paper and Toner This chapter describes how to load paper into the paper tray and recommended paper sizes and types. Loading Paper Precautions for Loading Paper • When loading paper, take care not to trap or injure your fingers. •...

  • Page 128: Loading Paper Into The Bypass Tray

    9. Adding Paper and Toner • When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the side fences are squeezed too tightly against the paper, the edges may crease or the paper may misfeed.
  • Page 129 Loading Paper • The maximum number of sheets you can load at the same time depends on paper type. Do not stack paper over the limit mark. For the maximum number of sheets you can load, see page 134 "Recommended Paper Sizes and Types". Open the bypass tray.

  • Page 130: Printing From The Bypass Tray Using The Printer Function

    9. Adding Paper and Toner • When copying from the bypass tray, see "Copying from the Bypass Tray", Copy/ Document Server. When printing from a computer, see page 128 "Printing from the Bypass Tray Using the Printer Function". • When the [Notification Sound] is set to [No Sound], it does not sound if you load paper into the bypass tray.
  • Page 131 Loading Paper Press [OK]. Press [User Tools] ( ) on the top right of the screen. Press [Home] ( ) at the bottom of the screen in the center. Specifying a custom size paper using the control panel Press [Home] ( ) at the bottom of the screen in the center.

  • Page 132: Loading Orientation-Fixed Paper Or Two-Sided Paper

    9. Adding Paper and Toner • Use A4 or 8 × 11 size OHP transparencies, and specify their size. • Usually only one side of OHP transparencies can be used for printing. Be sure to load them with the print side down. •...
  • Page 133 Loading Paper Settings for the User Tools • Copier mode Specify [Yes] for [Letterhead Setting] in [Input / Output] under the Copier / Document Server Features menu, and then place the original and paper as shown below. • Printer mode Specify [Auto Detect] or [On (Always)] for [Letterhead Setting] in [System] under the Printer Features menu, and then place the paper as shown below.
  • Page 134 9. Adding Paper and Toner Original orientation Exposure glass Unreadable • Copy orientation • Scanner • Paper orientation • Copier mode Copy side Paper trays Bypass tray One-sided Two-sided Unavailable • Printer mode Print side Paper trays Bypass tray One-sided Two-sided Unavailable •...
  • Page 135 Loading Paper • In printer mode: • To print on letterhead paper when [Auto Detect] is specified for [Letterhead Setting], you must specify [Letterhead] as the paper type in the printer driver's settings. • If a print job is changed partway through printing from one-sided to two-sided printing, one- sided output after the first copy may be printed facing a different direction.

  • Page 136: Recommended Paper

    9. Adding Paper and Toner Recommended Paper Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use paper that curls, either because it is too dry or too damp, a paper jam may occur. •...
  • Page 137 Recommended Paper Trays 2 and 3 Paper type and weight Paper size Paper capacity 60–163 g/m (16 lb. Bond– Select the paper size using the 500 sheets 90 lb. Index) Tray Paper Settings menu: Plain Paper 1–Thick Paper 2 A4 , A5 , B5 JIS , 8 ×...
  • Page 138 9. Adding Paper and Toner Paper type and weight Paper size Paper capacity 60–220 g/m (16 lb. Bond– Custom size • Plain Paper 1–Plain 80 lb. Cover) Paper 2: 100 sheets Plain Paper 1–Thick Paper 3 • Middle Thick–Thick Vertical: 76.2–216.0 mm Paper 3: Horizontal: 139.0–600.0 mm Vertical: 3.00–8.50 inches...
  • Page 139 Recommended Paper *1 Print quality will decrease if the paper you are using is close to the minimum or maximum weight. Change the paper weight setting to thinner or thicker. • Certain types of paper, such as translucent paper or OHP transparencies, may produce noise when delivered.

  • Page 140: Thick Paper

    9. Adding Paper and Toner • Remove copied or printed sheets one by one. • When loading translucent paper: • When loading translucent paper, always use long grain paper, and set the paper direction according to the grain. • Translucent paper easily absorbs humidity and becomes curled. Remove curl in the translucent paper before loading.
  • Page 141 Recommended Paper Direction of paper grain Paper trays Bypass tray • Select [Thick Paper 1], [Thick Paper 2], or [Thick Paper 3] as the paper thickness in [Tray Paper Settings]. • Even if thick paper is loaded as described above, normal operations and print quality might still not be possible, depending on the paper type.
  • Page 142 9. Adding Paper and Toner How to load envelopes Orientation of envelopes Exposure glass Bypass tray Side-opening envelopes • Flaps: closed • Flaps: closed • Side to be scanned: face • Side to be printed: face down down When loading envelopes, specify the envelope size and thickness. For details, see "Copying onto Envelopes", Copy/ Document Server.
  • Page 143 Recommended Paper To print on envelopes that are loaded with their short edges against the machine body, rotate the print image by 180 degrees using the printer driver. Recommended envelopes For information about recommended envelopes, contact your local dealer. For details about the sizes of envelopes you can load, see page 134 "Recommended Paper Sizes and Types".

  • Page 144: Adding Toner

    9. Adding Paper and Toner Adding Toner This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
  • Page 145 Adding Toner • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot water will set the toner into the fabric and make removing the stain impossible. •...

  • Page 146: Sending Faxes Or Scanned Documents When Toner Has Run Out

    9. Adding Paper and Toner Sending Faxes or Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send faxes or scanned documents. •...

  • Page 147: 10. Troubleshooting

    10. Troubleshooting This chapter describes basic troubleshooting procedures. When a Status Icon Is Displayed This section describes the status icons displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. Status Icon Status : Paper Misfeed icon Appears when a paper misfeed occurs.

  • Page 148: When The Indicator Lamp For [Check Status] Is Lit Or Flashing

    10. Troubleshooting When the Indicator Lamp for [Check Status] Is Lit or Flashing If the indicator lamp for [Check Status] lights up or flashes, press [Check Status] to display the [Check Status] screen. Check the status of each function in the [Check Status] screen. [Check Status] screen DDJ007 1.
  • Page 149 When the Indicator Lamp for [Check Status] Is Lit or Flashing Problem Cause Solution Documents and reports do The paper output tray is full. Remove the prints from the tray. not print out. Documents and reports do There is no paper left. Load paper.

  • Page 150: When The Machine Makes A Beeping Sound

    10. Troubleshooting When the Machine Makes a Beeping Sound The following table describes the meaning of the various beep patterns that the machine issues to alert users about left originals and other machine conditions. Beep pattern Meaning Cause Single short beep Panel/screen input A screen key was pressed.

  • Page 151: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine When You Have Problems Operating the Machine Problem Cause Solution When the machine is turned Functions other than the Wait a little longer. on, the only icon that copier function are not yet appears on the home screen ready.
  • Page 152 10. Troubleshooting Problem Cause Solution An error message is still Paper is still jammed in the Remove the jammed paper by displayed, even if misfed tray. following the procedures displayed on paper is removed. the control panel. For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting.
  • Page 153 When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. The tray's side or end fences • Remove the misfed paper. For may not be set properly. details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting. •...
  • Page 154 10. Troubleshooting Problem Cause Solution When printing to envelopes, The envelopes are curled. Make sure you fully flatten curled the envelopes may be fed in envelopes before you load them. Do together, or the envelopes not stack envelopes over the specified may not be fed.

  • Page 155: When Multiple Functions Cannot Be Executed Simultaneously

    When You Have Problems Operating the Machine Problem Cause Solution Cannot use Web Image When print volume limits are • For details about specifying print Monitor to print documents specified, users cannot print volume limits, see Security Guide. stored in Document Server. beyond their print volume •...

  • Page 156: Messages Displayed When You Use The Copy/Document Server Function

    10. Troubleshooting Messages Displayed When You Use the Copy/ Document Server Function • If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about recommended paper, see page 134 "Recommended Paper Sizes and Types".
  • Page 157 Messages Displayed When You Use the Copy/Document Server Function Message Cause Solution "Maximum number of sets is The number of copies You can change the maximum copy n." exceeds the maximum copy quantity from [Max. Copy Quantity] in quantity. [General Features] under [Copier / ("n"...

  • Page 158: Messages Displayed When You Use The Facsimile Function

    10. Troubleshooting Messages Displayed When You Use the Facsimile Function Message Cause Solution "Cannot find the specified The name of the computer or Check that the computer name and the path. Please check the folder entered as the folder name for the destination are settings."...

  • Page 159: When Network Setting Problems Occur

    Messages Displayed When You Use the Facsimile Function Message Cause Solution "Some page(s) are near The first page of the The original's blank side might have blank." document is almost blank. been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax.
  • Page 160 10. Troubleshooting Message Cause Solution "Check whether there are User name registration is • Correct that the correct SIP Server any network problems." refused by SIP server. IP Address and SIP User Name are listed in [SIP Settings] of [Fax [13-17] Features].
  • Page 161 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Check whether there are The "Effective Protocol" and • Check that the correct IP address any network problems." "SIP Server IP Address" is specified for the machine in settings are different, or an [System Settings].
  • Page 162 10. Troubleshooting Message Cause Solution "Check whether there are E-mail transmission was • Check that User Name and any network problems." rejected by SMTP Password for the following authentication, POP before settings in [System Settings] are [14-09] SMTP authentication, or login listed correctly.
  • Page 163 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Check whether there are No POP3/IMAP4 server • Check that the correct Server any network problems." address is registered. Name or Server Address is listed in [POP3 / IMAP4 Settings] of [15-01] [System Settings].
  • Page 164 10. Troubleshooting Message Cause Solution "Check whether there are Cannot find the DNS server • Check that the following settings any network problems." or POP3/IMAP4 server. in [System Settings] are listed correctly. [15-11] • IP address of the DNS Server •...

  • Page 165: When The Remote Fax Function Cannot Be Used

    Messages Displayed When You Use the Facsimile Function Message Cause Solution "Check whether there are • An IP address has not • Check that the correct IP address any network problems." been registered for the is specified for the machine in main machine.
  • Page 166 10. Troubleshooting Message Cause Solution "Authentication with remote The user does not have For details about how to set machine failed. Check permission to use the function permissions, see Security Guide. remote machine's auth. on the main machine. settings." "Connection with the remote A network error occurred •...
  • Page 167 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Connection with the remote The settings or machine For details about the settings and machine has failed. There is configurations for using the machine configurations for using the a problem with the remote remote fax function to remote fax function to connect to a machine structure.

  • Page 168: Messages Displayed When You Use The Printer Function

    10. Troubleshooting Messages Displayed When You Use the Printer Function This section describes the principal messages that appear on the display panel, error logs or reports. If other messages appear, follow their instructions. Messages Displayed on the Control Panel When You Use the Printer Function •...
  • Page 169 Messages Displayed When You Use the Printer Function Message Cause Solution "Hardware Problem: • The Bluetooth interface Turn off the power, and then confirm Wireless Card" unit was connected while the Bluetooth interface unit is inserted the machine was turned correctly.
  • Page 170 10. Troubleshooting Message Cause Solution "Paper type of n is The type of the paper in the tray Select a tray containing paper that is mismatched. Select another does not match the paper type the same type as the specified paper tray from the following and specified in the printer driver.

  • Page 171: Messages Printed On The Error Logs Or Reports When You Use The Printer Function

    Messages Displayed When You Use the Printer Function Message Cause Solution "Unable to access the • An error occurred Save the file to a different memory specified memory storage when the machine storage device, and then print again. device." accessed the memory storage device or a file stored on the memory storage device.
  • Page 172 10. Troubleshooting Message Cause Solution "Error occurred while The [Enter User Text:] field On the printer driver's [Detailed processing an Unauthorized on the [Unauthorized Copy Settings] tab, click [Effects] in "Menu:". Copy Prevention job. Job Prevention for Pattern Select [Unauthorized Copy cancelled."...
  • Page 173 Messages Displayed When You Use the Printer Function When there is a problem with the print settings Message Cause Solution "Classification Code is The classification code has not Enter the correct classification incorrect." been entered, or the code. classification code has been entered incorrectly.
  • Page 174 10. Troubleshooting When documents cannot be stored in the Document Server Message Cause Solution "Cannot store data of this The paper size exceeded Reduce the paper size of the file that size." the capacity of the you want to send to a size that the Document Server.
  • Page 175 Messages Displayed When You Use the Printer Function Message Cause Solution "Job cancelled because The hard disk became full Delete the files stored in the Document capture file could not be after a file was stored. Server or reduce the file size to be sent. stored: Exceeded max.
  • Page 176 10. Troubleshooting When there is not enough memory Message Cause Solution "84: Error" There is no work area Decrease the number of files sent to the available for image machine. processing. When there is a problem with a parameter Message Cause Solution "86: Error"...
  • Page 177 Messages Displayed When You Use the Printer Function When a user cannot be registered Message Cause Solution "Auto-registration of user Automatic registration of For details about automatic registration information has failed." information for LDAP of user information, see Security Authentication or Windows Guide.
  • Page 178 10. Troubleshooting Message Cause Solution "Command Error" An RPCS command error Check using the following procedure: occurred. • Check if the communication between the computer and the machine is working correctly. • Check if the correct printer driver is being used. •...
  • Page 179 Messages Displayed When You Use the Printer Function Message Cause Solution "Failed to obtain file system." PDF direct printing could not Turn off the power, and then back on be performed because the again. If the message appears again, file system could not be contact your service representative.

  • Page 180: Messages Displayed When You Use The Scanner Function

    10. Troubleshooting Messages Displayed When You Use the Scanner Function Messages Displayed on the Control Panel When You Use the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel. If a message not described here appears, act according to the message. Message Cause Solution...
  • Page 181 Messages Displayed When You Use the Scanner Function Message Cause Solution "Exceeded max. number of The maximum number of Check the maximum number of alphanumeric characters for specifiable alphanumeric characters which can be entered, and the path." characters in a path has then enter it again.
  • Page 182 10. Troubleshooting Message Cause Solution "Scanner journal is full. "Print & Delete Scanner Print or delete Scanner Journal. For Please check Scanner Journal" in [Scanner details about Scanner Features, see Features." Features] is set to [Do not "General Settings", Scan. Print: Disable Send], and Scanner Journal is full.
  • Page 183 Messages Displayed When You Use the Scanner Function When documents cannot be scanned properly Message Cause Solution "All the pages are detected No PDF file was created Check whether the original is set as blank. No file was because all the pages of the upside down.
  • Page 184 10. Troubleshooting Message Cause Solution "Exceeded max. number of The maximum number of Check the files stored by the other files which can be used in files that can be stored in the functions, and then delete unneeded Document Server at the Document Server has been files.
  • Page 185 Messages Displayed When You Use the Scanner Function When documents cannot be scanned because the memory is full Message Cause Solution "Memory is full. Cannot Because of insufficient hard Try one of the following measures: scan. The scanned data will disk space, the first page •...
  • Page 186 10. Troubleshooting When data transmission fails Message Cause Solution "Authentication with the The entered user name or • Check that the user name and destination has failed. Check password was invalid. password are correct. settings. To check the current • Check that the ID and password status, press [Scanned Files for the destination folder are Status]."...
  • Page 187 Messages Displayed When You Use the Scanner Function When data cannot be sent because a currently used file is selected Message Cause Solution "Selected file is currently in You cannot change the Cancel transmission ("Waiting..." status use. File name cannot be name of a file whose status cleared), and then change the file changed."...
  • Page 188 10. Troubleshooting Message Cause Solution "Exceeded maximum Too many files are waiting to Try again after they have been sent. number of file to store. be sent. Delete all unnecessary files." When the WSD scanner function cannot be used Message Cause Solution "Cannot communicate with...
  • Page 189 Messages Displayed When You Use the Scanner Function When documents cannot be stored on a memory storage device Message Cause Solution "Cannot write on the The memory storage device • Replace the memory storage memory storage device is full and scan data cannot device.

  • Page 190: Messages Displayed On The Client Computer

    10. Troubleshooting Message Cause Solution "Memory is full. Press [Write] The scan could not be Specify whether or not to save the to write the current scanned completed because there scanned document to the memory data to the memory storage was insufficient hard disk storage device.
  • Page 191 Messages Displayed When You Use the Scanner Function Message Cause Solution "Clear Misfeed(s) in ADF." A paper misfeed has • Remove the jammed originals, occurred inside the ADF. and then insert them again. For details about jammed paper, see "Removing Jammed Paper", Troubleshooting.
  • Page 192 10. Troubleshooting Message Cause Solution "Insufficient memory. Reduce Scanner memory is • Reset the scan size. the scanning area." insufficient. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help. The problem may be due to the following: •...
  • Page 193 Messages Displayed When You Use the Scanner Function Message Cause Solution "Scanner is in use for other A function of the machine • Wait for a while, and then function. Please wait." other than the Scanner connect to the network again. function is being used such •...
  • Page 194 10. Troubleshooting Message Cause Solution "Cannot find "XXX" scanner The machine is not • Check that the previously used used for the previous scan. connected to the network scanner is connected to the "YYY" will be used instead." correctly. network correctly. ("XXX"...
  • Page 195 Messages Displayed When You Use the Scanner Function Message Cause Solution "Scanner is not available. Network communication is • Check whether the machine's host Check the scanner not available because the name is specified in the Network connection status." machine's IP address could Connection Tool.

  • Page 196: When Other Messages Appear

    10. Troubleshooting When Other Messages Appear Message Cause Solution "Cannot connect with the • The wireless LAN Turn off the power, and then check the wireless card. Turn the main board was not inserted wireless LAN board is inserted power switch off, then check when the machine was correctly.

  • Page 197: When There Is A Problem Scanning Or Storing Originals

    When Other Messages Appear Message Cause Solution "Self checking..." The machine is performing The machine may perform periodic image adjustment maintenance during operations. The operations. frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type.

  • Page 198: When The Address Book Is Updated

    10. Troubleshooting When the Address Book Is Updated Message Cause Solution "Updating the destination list A network error has • Check whether the server is has failed. Try again?" occurred. connected. • Antivirus programs and firewalls can prevent client computers from establishing connection with this machine.

  • Page 199: When Data Cannot Be Sent Due To A Problem With The Destination

    When Other Messages Appear When Data Cannot Be Sent Due to a Problem with the Destination Message Cause Solution "Some invalid destination(s) The specified group contains In the message that appears at each contained. Do you want to either an e-mail destination transmission, press [Select].
  • Page 200 10. Troubleshooting Message Cause Solution "XXX cannot be YYY The device certificate (S/ A new device certificate (S/MIME) because the device MIME) has expired. must be installed. For details about certificate used for the S/ how to install a device certificate (S/ MIME signature is not MIME), see Security Guide.

  • Page 201: When Problems Occur While Logging In

    When Other Messages Appear When Problems Occur While Logging In Message Cause Solution "Authentication has failed." The entered login user name For details about the correct login user or login password is not name and login password, see correct. Security Guide. "Authentication has failed."...
  • Page 202 10. Troubleshooting Message Cause Solution "Exceeded time limit for A network error has • Try the operation again. If the LDAP server search. Check occurred and connection message is still displayed, the the server status." has failed. network may be busy. •...

  • Page 203: 11. Information For This Machine

    11. Information for This Machine This chapter describes environmental precautions and regulations. Information on Environmental Regulations ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® This company is a participant in the ENERGY STAR Program. This machine is compliant with the regulations specified by the ®...
  • Page 204 11. Information for This Machine • The default delay time the machine waits before entering Sleep mode is 1 minute. This default time can be changed. • The machine can print jobs from computers and receive faxes while in Sleep mode. Specification •...

  • Page 205: User Information On Electrical And Electronic Equipment (Mainly Europe)

    Information on Environmental Regulations • Specifications can vary depending on which options are installed on the machine. • For details about how to change the default interval, see "Timer Settings", Connecting the Machine/ System Settings. • Depending on which embedded software application is installed on it, the machine might take longer than indicated to enter Sleep mode.

  • Page 206: Environmental Advice For Users (Mainly Europe)

    Toner and ink cartridge return program Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with local regulations. For details about the return program, please refer to the Web page below or consult your service person. https://www.ricoh-return.com/...
  • Page 207 Information on Environmental Regulations Energy efficiency The amount of electricity a machine consumes depends as much on its specifications as it does on the way you use it. The machine is designed to allow you to reduce electricity costs by switching to Ready mode after it prints the last page.
  • Page 208 11. Information for This Machine...

  • Page 209: Index

    INDEX Duplex............11, 16, 65 2 Sided Print............E-mail address..........112, 114 E-mail destination........112, 114 Adding toner............E-mail transmission..........Address Book..13, 83, 85, 107, 109, 110, 112, Embedding text information........114, 196 ENERGY STAR Program........ADF..........9, 27, 30, 33, 35 Envelope........
  • Page 210 IP-Fax..............Paper capacity............ Paper guides..........28, 30, 33 Journal..............Paper size............ 128, 134 Paper thickness............ Label paper............Paper tray..........27, 30, 33 LAN-Fax............11, 18 Paper tray unit....9, 28, 30, 33, 35, 36, 37 LDAP server............Paper trays..........125, 134 Loading paper........
  • Page 211 Sending scan files........... 12, 22 Sending stored documents........Web Image Monitor........24, 123 Shared folder............Widget..............Shortcut icon............ 41, 42 WSD scanner..........22, 186 Sleep mode............SMB folder......... 107, 109, 110 Sort............16, 78, 79 Standard printing........... Status icon............Status indicator............Stored documents........
  • Page 212 MEMO...
  • Page 213 MEMO...
  • Page 214 MEMO D219-7002B...
  • Page 215 © 2015...
  • Page 216 D219-7002B...

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Mp c406

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