Media Jams And The Paper Path; Media-Based Problems; Paper-Pick Errors - Tektronix Phaser 380 Service Manual

Media jams and the paper path

Required tools
TORX screwdriver and tips
VOM
Jams fall into the following four categories:

Media-based problems

Paper-picking errors
Paper-feeding errors
Paper-ejecting errors
Media-based problems
1.
Check that the correct type of media is being used. Fanning the media
eliminates its tendency to double-pick.
2. Inspect the paper for bent, torn or folded corners.
3.
Ensure that the correct media is in the correct paper tray. The tray
indicates the size and the type of media loaded in the tray; the printer
does not directly sense the size or type of media.
4. Ensure the correct weight of paper is being used. Use 16 - 32 lb Bond
2
(60 - 120 g/m ) in the paper trays. For manual feeding use 16 - 32 lb
Bond (60 - 120 g/m

Paper-pick errors

Paper-pick errors occur when the media in the paper tray mispicks or the printer
double-picks two or more sheets of paper.
1. Clean the interior of the paper tray. When installing paper, push the
stack of paper down until the tray's lift-plate locks to the bottom of the
tray. This prevents the top sheet of paper from being mispositioned as
the tray is inserted in the printer.
2.
Fan the media before inserting it in the paper tray.
3. Ensure that the media fits properly in the tray. The left and right paper
guides should close upon the stack of media with a slight (1 mm) gap.
Ensure the back paper guide is also in place against the rear of the
media stack. Detents in the tray set the guides for standard paper
sizes.
2
) or 50 - 80 lb Cover (135 - 220 gm
Troubleshooting
2
).
Service Manual 6-11
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