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Media jams and the paper path
Required tools
®
#1 POSIDRIV
screwdriver
VOM
Jams fall into the following four categories:
Media-based problems
Paper-picking errors
Paper-clamping errors
Paper-ejecting errors
Media-based problems
1.
Check that the correct type of media is being used. Be sure that the
printing side of the paper faces down in the tray.
2.
Fanning the media eliminates its tendency to double-pick.
3.
Inspect the paper for bent, torn or folded corners.
4.
Ensure that the paper tray guides are properly set for the media
loaded in it. The position of the tray's paper guides indicate the size
and the type of media loaded in the tray; the printer does not directly
sense the size or type of media.
Paper-pick errors
Paper-pick errors occur when the media in the paper tray mis-picks or the
printer double-picks two sheets of paper.
1.
Clean the interior of the paper tray. When installing paper, push the
stack of paper under the tray's hooks on the leading edge corners of
the tray.
2.
Fan the media before inserting it in the paper tray. Be careful not to
crease the media.
3.
Ensure the media fits properly in the tray. With one edge of the stack
of paper flush against the tray rail, there should be a 0.5 mm gap
between the opposite edge of the stack of paper and the opposite side
rail.
4.
Clean the feed roller and gray plastic paper guide. If the feed roller
cannot properly feed the sheet of paper completely into the paper
clamp, a paper feed error will occur. (This error occurs, even though
the paper appears to be inserted in the paper clamp; it just is not
inserted far enough in the clamp.)
Troubleshooting
Service Manual
6-5
6
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Table of Contents
Troubleshooting
