Chapter 10 Troubleshooting - NETGEAR ProSAFE SRX5308 Reference Manual

Troubleshooting
10.
This chapter provides troubleshooting tips and information for the VPN firewall. After each
problem description, instructions are provided to help you diagnose and solve the problem. For
the common problems listed, go to the section indicated.
• Is the VPN firewall on?
Go to Basic Functioning
• Have I connected the VPN firewall correctly?
Go to Basic Functioning
• I cannot access the VPN firewall's web management interface.
Go to Troubleshoot the Web Management Interface
• A time-out occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs
• I cannot access the Internet or the LAN.
Go to Troubleshoot the ISP Connection
• I have problems with the IPv6 connection.
Go to Troubleshooting the IPv6 Connection
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility
• I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password
• The date or time is not correct.
Go to Address Problems with Date and Time
• I need more information.
Go to Access the Knowledge Base and Documentation
on page 393.
on page 393.
on page 396.
on page 397
on page 403.
392
on page 394.
on page 395.
on page 400.
on page 401.
on page 403.
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