Voice Mail Access Option; Setting Message Notification Options; Setting The Message Types For Notification - Altigen MaxACD Administrator Manual

Voice Mail Access Option

To allow agents of a workgroup to access the group's voice mail in MaxAgent
(MaxAgent's WG Voicemail tab), select the group and check Enable agents to access
voice mailbox of workgroup.

Setting Message Notification Options

To set notification options on new incoming e-mail and voice messages, click the
Notification tab in the Workgroup Configuration window, and select the workgroup
number from the Group List.
Figure 18-13. Workgroup Configuration, Notification tab
Individual users can also configure Message Notification within the AltiGen Voice Mail
System.
Note: You can use Apply to to apply mailbox settings to one, some, or all workgroups.
See "Apply to Button" on page 154 for more information on using Apply to.

Setting the Message Types for Notification

Select the types of messages for which the workgroup user will be notified:
• None—selected, the user is not notified with a call regarding newly received
messages. Selecting this option does not prevent the user from getting message
waiting indicators or stutter dial tone when new messages are received.
• Urgent Voice Messages Only
• All Voice Messages
Please note that the system will start notification as soon as it enters non-business hours
under the following conditions:
• Extension is set to notify Urgent Voice Message Only
Setting Message Notification Options
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