Which Language Will Be Used - Altigen MaxACD Administrator Manual

Figure 8-7. Configuring the language setting in DNIS
See "DNIS Routing" on page 111 for rules and restrictions on routing using DNIS.

Which Language Will Be Used?

MaxACD follows these rules to determine which language to use:
1. The extension user hears the prompts in the language configured or selected via the
#12 feature code.
2. If the external caller selects a language in the auto attendant, MaxACD uses the
selected language. If a language selection is invalid or times out (7 seconds) three
times in a row, the default language is selected.
3. When the user logs in to the voice mail of an extension, the extension's language is
used.
4. If DNIS is configured for language setting, the external caller hears the prompts in
the language specified by the number he dialed.
5. In any other case, the system default language is used.
Which Language Will Be Used?
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