Chapter 13: In Call Routing Configuration; Caller Id Routing - Altigen MaxACD Administrator Manual

In Call Routing rules determine how the system routes incoming trunk calls to various
targets. The system's routing steps are as follows:
Step Routing Process
1 Match DID number configured in extension, workgroup, or hunt group. If
there is no match, go to the next step.
2 Match caller ID defined in the Caller ID Routing table. If there is a match and
•
•
If there is no caller ID match, go to the next step.
3 Match DNIS number defined in the DNIS Routing table. If there is a match
and
•
•
If there is no DNIS number match, go to the next step.
4 If today is a holiday, route the call according to the Holiday Profile configured
for the trunk port that the call is coming in on. If today is not a holiday, route
the call according to the business hours routing rules defined in the In Call
Routing tab of the Trunk Configuration window.
The In Call Routing Configuration window lets you enter Caller ID and DNIS numbers into
a routing table and set routing rules for a matched number.
To configure In Call Routing, select General > In Call Routing Configuration.

Caller ID Routing

When an incoming call comes through a trunk with Caller ID, the system can route the
call to the proper extension, to the auto attendant, or to the operator, based on the
Caller ID number collected.
In Call Routing Configuration
today is a holiday, route the call according to the Holiday Profile's routing
rules.
today is not a holiday, route the call according to business hour routing
rules defined in the Caller ID Routing configuration.
today is a holiday, route the call according to the Holiday Profile's routing
rules.
today is not a holiday, route the call according to business hour routing
rules defined in the DNIS Routing configuration.
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