Altigen MaxACD Administrator Manual page 260

recording
auto attendant phrases 239
configuring call 84
configuring on trunk 101
file description 83
messages 61
multiple gateways 84
remote shared directory 85
requirements 83
recording license, assigning 126
recording options
for workgroups 157
recording tone 158
redundancy
configuring 199
DNS name requirements 206
limitation 209
moderator 202
primary server 203
secondary server 203
switchover 200
Redundancy Moderator 202
refresh interval, current traffic
statistics 29
remote locations 197
report
cumulative IP traffic statistics
212
system summary 211
Report menu 23
reports, call logs 46
–
reports, system 211 213
Reset button, Trunk View window
26
resetting cumulative statistics
213
Restoring files 227
restrictions
call 137
outgoing call 137
ring all available members 174
ring average longest idle member
175
ring back 33
ring fewest answered calls 175
ring first available member 174
ring longest idle member 174
ring shortest average talk time
175
RNA Agent Auto Logout 173
RNA Agent Not Ready 173
route access 39
route access code vs trunk access
,
code 100 115
route definitions
out call routing 116
routing
by caller ID 109
250 MaxACD Administrator Manual
by caller ID & DNIS 109
by DNIS 111
incoming calls 109
routing rules, in call 109
RTP packet length 193
S
scheduling backup 227
seat-based licenses, assigning 29
secure RTP 194
security alert log file 135
security, detecting hackers 134
,
send notification 136 170
server IP address, in IP dialing ta-
ble 197
service level calculations options
button 156
service level for workgroups 27
service level threshold 156
services
MaxACD, stop & start 230
SMTP/POP3 62
Services menu 22
setting 10 digit dialing area codes
45
setting trunk attributes 100
setting up
extensions 123
groups 127
workgroups 155
signal channel, about 91
silence suppression 193
single call handling, enabling 175
SIP Early Media 194
SIP tietrunk properties, setting
101
SIP transport options 194
SIP trunk properties, setting 102
skill setting
workgroups 162
skill-based routing 175
SMTP service 62
SMTP/POP3
setting for extension 131
SQL 47
starting MaxACD services 230
Status bar information 24
Stop Switching Service 29
stop/start
MaxACD services 29
stopping MaxACD services 230
system
business hours 39
call park 33
call restrictions 43
country relevant 48
e-mail 62
extension length 36
home area code 33
ID 32
main number 33
messaging 59
numbering plan 35
summary report 211
work days configuration 41
system data
backup 225
restore 225
System menu 23
–
system reports 211 213
system requirements 13
T
TCP ports 243
technical support 245
text tag, collecting digits 71
The 66
toll call prefixes 49
tools, AltiGen 225
Trace Collector tool 231
trace, collecting 231
traffic, VoIP statistics 27
transmitted caller ID 125
transmitted CID 125
transport layer security 194
trunk
,
access code 100 101
attributes 101
configuring recording 101
dialing scheme 101
direction of transmission 100
incoming call routing 106
location format 99
phone number 100
trunk access 39
trunk access code vs route access
,
code 100 115
trunk based recording 84
trunk configuration 97
Trunk Monitor Enable 142
trunk properties
SIP trunk, setting 102
SIPtie, setting 101
,
Trunk View window 25
trunks
setting attributes 100
unavailable 97
using Apply To button 99
U
UDP ports 243
unanswered calls
handling 173
uninstalling MaxACD 18
98