System
•
Opens windows where you can configure system settings, softswitch components,
voice mail, auto attendants, multilingual support, call recording, and application
extensions.
•
General
Opens windows where you can configure trunks, in call routing, out call routing,
extensions, unassigned extensions, SIP devices, and line park.
•
Call Center
Opens windows where you can configure workgroups and agent logout reasons.
VoIP
•
Opens windows where you can configure the enterprise network and refresh the
enterprise settings.
Report
•
Opens windows where you can view the system summary and IP traffic statistics and
configure SNMP (simple network management protocol).
Diagnostic
•
Opens windows where you can view the trace, open the Trace Collector, and view
the system log. For use by authorized technical personnel.
License
•
Opens windows from which you can manage licenses: a License Information window,
where you can view installed licenses and your license key list, and from which you
can add and register additional licenses; and a Client SEAT License Management
window, where you can add and remove members from a license type.
View
•
Lets you show, hide, and set default alignment of the view windows, the toolbar, and
the status bar. Opens the CT Proxy Monitor.
Help
•
Opens the Help window and shows the MaxACD for Lync and the MaxACD
Administrator versions. Also gives you a link to the AltiGen Technical Support web
site.
Quick Access Toolbar
Toolbar buttons give you quick access to frequently used functions.
Figure 3-3. MaxACD Administrator quick access toolbar
From left to right, the toolbar buttons serve the following purposes:
Login. Opens the Password dialog box to log in to the system.
Logout. Logs out of the system.
The MaxACD Administrator Main Window
MaxACD Administrator Manual 23