Setting Mailbox Playback Options; Setting Mailbox Capacities; Press Zero Option - Altigen MaxACD Administrator Manual

Chapter 18: Workgroup Configuration

Setting Mailbox Playback Options

You can use the following check boxes to turn on or off options for listening to playback
of recorded messages. These options apply to both new messages and saved messages,
and they can be applied to multiple workgroups using Apply to:
Parameter
Announce Message
Sender Before Playback
Announce Time Stamp
Before Playback
Confirm Callback
Number
Enable Distinctive Call
Waiting Tone
Play the Newest Voice
Message First

Setting Mailbox Capacities

You can set various mailbox capacities with the following options, and you can apply the
settings to multiple workgroups using Apply to:
Parameter
Max Number of
Messages
Mailbox Size
Max Message Length
Retention Length of
Saved

Press Zero Option

This option allows a caller to press "0" while listening to this workgroup's greeting. When
the caller presses "0," the call will forward to the specified destination. Use the drop-
down list to spedify a forwarding destination for the call: Voice Mail, AA, Extension,
Group, Operator (default), Outside Number, App Ext, or Line Park.
If you choose to forward to an Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix and phone number.
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MaxACD Administrator Manual
Description
Selected, the user hears the name of the message sender
(internal sender only) before listening to recorded AltiGen Voice
Mail System messages.
Selected, the user hears the timestamp (time and date) of each
message before playback.
Selected, system confirms the accuracy of the caller's number.
Selected, the user hears three different call waiting tone
cadences to distinguish between internal, external, and
operator calls.
Selected, new voice mail will be retrieved first. When not
selected, the system will play voice mail based on FIFO (first in,
first out).
Description
Maximum number of messages stored in the workgroup's
mailbox. The range is 1–999, defaulting to 100.
Mailbox size in MBs of stored messages. The range is 1–500
MB, with a default of 50.
Maximum length of voice messages in minutes. The range is 1–
30 minutes, with a default of 5 minutes.
Number of days saved messages are archived by the system.
The range is 1–90 days, with a default of 60.