Setting Toll Call Prefixes; Setting Emergency Numbers; Dialing Plan Rules For Non-North American Country - Altigen MaxACD Administrator Manual

Figure 4-17. System Configuration, Country Relevant tab

Setting Toll Call Prefixes

MaxACD uses Toll Call Prefixes to determine the type of outside call and imposes
restrictions when necessary. For example, if the international toll call prefix is 011 and
a user attempts to make an international call from an extension without international call
privileges, the call will be terminated as soon as the user dials 011 after the trunk or
route access number. The caller hears an error tone.
The toll prefixes set here should match the dialing plan prefixes for the country set in
the General tab (see "Setting General Parameters" on page 32). You can set the
following toll call prefixes.
• Domestic. The dialing plan for your country's domestic long distance prefix. For
example, type in a 1 for 1-plus dialing within the U.S. dialing plan (also known as
the North American Numbering Plan).
• International. The prefix used for international calls. For example, this is 011 for
international calls made in the U.S.

Setting Emergency Numbers

The number in the Emergency Number field will have the system automatically find a
trunk to process the call without the extension user dialing a trunk access code first. You
may enter up to three emergency numbers in the appropriate fields.
Note:
This feature works with both trunk access code and route access code.

Dialing Plan Rules for Non-North American Country

If your MaxACD system is in a country other than the U.S.A. or Canada, you can
configure a call return rule based on the country, which will greatly improve the call
return feature from Caller ID, Zoomerang, and making a call from Microsoft Outlook.
Click the Automatic Dialing Plan Rules button.
Country-Relevant Settings
If your system is
not in North
America, The
Automatic Dialing
Plan Rules button
is available.
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