Installing Administrator On A Network Client; Uninstalling Maxacd - Altigen MaxACD Administrator Manual

Chapter 2: System Requirements and Installation
MaxACD Server: Select this option to install MaxACD to the server. You will need a
•
dongle for the MaxACD server. MaxACD provides the following functions:
• ACD Call Control
• Call Distribution, Queueing, Routing, Call Handling, etc.
• System Management
• Configuration and Directory
• Phrases and Prompts (System, Custom, Personal)
• Feature Server
• Voice Mail Server
Call Center Feature Server
•
• CTI Server
• Exchange Integration Server
• CDR Server
HMCP Media Server: If you have a small- to medium-size call center (no more than
•
about 200 agents), you can install MaxACD and HMCP Media Server in the same
machine. You can also install them in different machines, especially if you plan to
grow your call centers.
If you have more than 200 agents, install HMCP Media Server and MaxACD on
different servers.

Installing Administrator on a Network Client

MaxACD Administrator can be installed on a client workstation, providing the ability to
manage the MaxACD server remotely. The system running MaxACD Administrator and
the MaxACD server must be on the same Windows domain.
When you install MaxACD Administrator on a machine that is not a MaxACD server, it
does not contain the switching, SMTP/POP3 server, messaging agent, AltiBackup, and
Exchange integration services that are included in the full MaxACD installation. Remote
MaxACD Administrator does not utilize the System Data Management or Shutdown
Switching Service functions on the MaxACD system.
To install MaxACD Administrator on a client workstation:
1. Insert the MaxACD CD-ROM into the appropriate drive.
2. Run SETUP.EXE from the MaxACD Administrator folder.
3. Follow the instructions on the screen.

Uninstalling MaxACD

To uninstall MaxACD, be sure to stop all MaxACD-related services before uninstallation.
To do this, run MaxACD Administrator, log in, and select Services > Shutdown
Switching from the menu.
In the event that the auxiliary services were not stopped, stop them one at a time in
Windows, using the Start > Programs > Administrative Tools > Services applet.
Then go to Start > Programs > Control Panel > Add/Remove Programs, and select
MaxACD for Lync and click Remove.
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MaxACD Administrator Manual