Related Manuals for Altigen MaxInSight
Summary of Contents for Altigen MaxInSight
- Page 1 MaxInSight ™ Manual MAX Communication Server Release 6.0 Update2 2/2009 4504-0014-6.0 Update2...
- Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
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Page 3: Table Of Contents
Installing MaxInSight on a Client System ....2 Uninstalling MaxInSight ....... . . 3 HAPTER Getting Started . - Page 4 Index ..........29 iv MaxInSight Manual...
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Page 5: Warranty
How Long the Warranty Is Effective All AltiGen Communications products are warranted for one year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser. - Page 6 Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number. RMA numbers are issued by AltiGen Technical Support and can be obtained by calling 1-888-258-4436 or faxing an RMA form to 510-252-9738, attention Technical Support.
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Page 7: Hapter
LCD panel or from their PCs. MaxInSight includes the ability to see the following for single or multiple workgroups: • Real-time queue status •... -
Page 8: Pre-Installation Checklist
Alternatively, if your system administrator has loaded MaxInSight on a shared network server, you can copy the files in the MaxInSight folder to your desktop PC, and run the MaxInSight Setup program. 2 MaxInSight Manual... -
Page 9: Uninstalling Maxinsight
Uninstalling MaxInSight From the Windows Start menu, select Control Panel > Add/Remove Programs > MaxInSight to uninstall MaxInSight. Click Remove, and respond to any additional prompts. MaxInSight Manual... - Page 10 4 MaxInSight Manual...
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Page 11: Hapter
H A P T E R Getting Started Start MaxInSight from the Microsoft Windows Start menu, by choosing Start > All Programs > MaxInSight > MaxInSight. If you are connecting to the Internet through a modem connection, before you log in, establish a session connection from your PC to your local Internet service provider. -
Page 12: When Connection Is Broken
The MaxInSight Main Window Once you log in to MaxInSight, a blank main window appears. It has a menu bar at the top, containing Configure, Add, View, and Help menus. The figure below shows the Configure menu. -
Page 13: Making Workgroups Available For Monitoring
Figure 1. MaxInSight main window with the Configure menu opened MaxInSight remembers the workgroups you enable, and the configuration and position of views, so when you log in again, the remembered workgroups are enabled automatically, and the views are displayed as they were when you logged out. -
Page 14: Arranging The Display
13), you can control the MaxInSight display with the following methods. • Using commands on the View menu (and keyboard equivalent): Full Screen enlarges a view to fill the screen and hides the MaxInSight title bar and menus. To get the MaxInSight main window and its menus back, press Ctrl+U (Ctrl+U is a toggle) or the Esc key. -
Page 15: Changing The Skin
Figure 2. Result of choosing the View > Arrange View command to display five configured views Changing the Skin You can select a skin for MaxInSight. The skin defines the title bar and border of the main MaxInSight window and view windows. Choose Configure > Configure Skin. The following dialog box is displayed:... - Page 16 • Specify font name and color for the title window of views • Specify a background image for the main window by clicking the Choose button to pop up an Open dialog box: Choose a .bmp image file from any folder, and click the Open button. 10 MaxInSight Manual...
- Page 17 • Choose to remove the AltiGen logo from the background of the Main window by clearing the Display AltiGen logo on the background check box. MaxInSight Manual...
- Page 18 12 MaxInSight Manual...
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Page 19: Hapter
Configuring for a Single Row-Type Display To configure a row view for a single workgroup or multiple workgroups in a rotating display, choose Add > Add Single Workgroup View. A configuration dialog box opens, listing the workgroups you have enabled: MaxInSight Manual... - Page 20 Up or Down arrow button to move it to where you want it. Select the fields you want to monitor. The fields are arranged in three categories: Queue, Workgroup, Agent. To see an explanation of each field (appearing just above the fields list), highlight the field. 14 MaxInSight Manual...
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Page 21: Configuring Simultaneous Row-Type Views Of
If you have selected more than one workgroup, specify in the Rotate Interval field how many seconds you want to display one workgroup view before MaxInSight rotates to the next group’s view. In the Field Name panel, specify a font and a color for the field names. - Page 22 Display” on page 13. In a multiple workgroup view, each workgroup’s data is displayed in a separate row. The first column displays the number of the workgroup. Figure 2. Data from two workgroups displayed, each in its own row 16 MaxInSight Manual...
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Page 23: Configuring Other Data Displays
To set parameters for a gauge view, Choose Add > Add Gauge View. The Set Gauge View Parameters dialog box opens: Specify the workgroup, the field to track, and a value range. MaxInSight Manual... -
Page 24: Time Line View
Time Line View A time line view is used to display trends of data elements over time. The data points are plotted on a graph and connected with lines. To set parameters for a time line view, 18 MaxInSight Manual... - Page 25 In the Value Range fields, specify a value range for the field you want to chart. Specify the period for which you want to display statistics: either the last x hours (select from 1-24), or a time period you specify in the MaxInSight Manual...
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Page 26: Bar Views - Vertical And Horizontal
You can display one selected field of multiple workgroups in a bar view that shows either historical data or real time data. Choose either Add > Add Vertical Bar View or Add > Add Horizontal Bar View. The following dialog box appears. 20 MaxInSight Manual... - Page 27 4. Select a field to chart from the Select Field drop-down list. Only the fields of statistics data from the logger service you specified at login will appear in the drop-down list. (The logger service is shown in the Current Data Source field.) MaxInSight Manual...
- Page 28 Figure 5. A vertical bar view showing history data for abandoned calls in two workgroups. (No calls were abandoned.) Figure 6. A horizontal bar view showing history data for abandoned calls in two workgroups. (No calls were abandoned.) 22 MaxInSight Manual...
- Page 29 3. Specify a value range for the field you want to view. 4. Click OK. A bar view is displayed. The workgroup number and display color are shown at the top. Figure 7. Vertical bar view showing number of abandoned calls for a workgroup. (No calls were abandoned.) MaxInSight Manual...
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Page 30: Changing The Parameters Of A View
Changing the Parameters of a View To change the parameters of a view you’re displaying in MaxInSight, right- click the view, and choose Modify View Parameters. Make your changes in the Parameters dialog box and click OK. The right-click menu on a view Configuring Alerts For each field you’re interested in tracking, you can choose to be alerted... - Page 31 Click the Configure button or double-click the field. The Alerting Configuration dialog box for the selected workgroup opens: The workgroup number The field you selected is described here The dialog box varies, depending on the field you selected MaxInSight Manual...
- Page 32 Sound File drop-down list. You can click the Play button to preview the sound. Note: Wave files are stored in the WAV folder under the MaxInSight folder. You can add your own sound file to this folder, and it will appear in the selection list.
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Page 33: Clearing An Alert Threshold Configuration
Reset button. List of Fields The following tables show all the fields supported in MaxInSight. They also show what fields are available to what kinds of views. (In the tables, Numeric means single workgroup view and multiple workgroup view.) - Page 34 Table 2: Agent availability status fields Table 3: Daily performance statistics fields 28 MaxInSight Manual...
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Page 35: Index
17 broken connection 6 history display mode 20 changing horizontal bar view, configuring 20 background image 9 look of MaxInSight 9 number of digits displayed 15 image, background, changing 9 view parameters 24 installation 2 configuration, remembered 7 installation requirements 1... - Page 36 20 reconnecting 6 vertical bar view, configuring 20 required license 1 View menu 8 requirements, system 1 view, changing parameters 24 restore MaxInSight menus 8 views rotate interval 15 arranging 8 rotating display 13 moving 8 row count 15...