Altigen MaxACD Administrator Manual page 242

Chapter 23: Tools and Applications
Case Number: Enter the AltiGen case number associated with this trace collection
activity. The case number will comprise the first part of the file name of the collected
trace package.
Problem Description: Enter a description of the problem, including the extension
number involved, the time when the problem happened, how to reproduce the problem,
and so on.
Time Range: The tool collects the trace between the time ranges. The time range
covers before and after the defined Date and Time. The default Date and Time is one
hour before the current date and time, and the default variation is 60 minutes. This
setting is not applicable when #66 is performed.
Trace Category: By default, all options are selected.
• Main MaxACD Trace (\AltiServ\log)
Collects the following files, and extracts the trace records that fall in the specified
time range:
actrace.log
ALPxxx.txt
altiserv.txt
AltiBack_XXX.trc
AltiKeep_XXX.trc
AnnouceRunLog.txt
AssertLog.txt
AW_AstrCpyErrLog.txt
CallQManLog.txt
CDRLogDLL.txt
CDRLogTrace.txt
ConfigLog.txt
MsgOCLog.txt
MSRunLog.txt
mviperr.txt
Postman.txt
ProcInfoLog.txt
• System Configuration Data
Collects system configuration data, including System, Extension, Trunk, AA
configurations, and Read OE files.
• Service Provider Log Dump
Runs SPDump.exe to dump the SP log into files and then collects the trace.
• IP Phone Trace Dump
Collects the IPPhone dump log in \AltiServ\Log\IPP.
• Stand-alone Gateway Trace
Collects the trace on the stand-alone gateway machine. If MaxACD Services are shut
down, the option is disabled. If Trace Collector is running on the stand-alone
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MaxACD Administrator Manual
AlpErrLog.txt
\atps\threadID.txtl
\atps\cmdlog.txt
AdvQOverflow.log
Ac2AppPathHdlTbl.txt
FeatServ.txt
DbUpdateTrdLog.txt
HGwGenLog.txt
HGwMsgLog.txt
threadid.txt
MidNightLog.txt
\logservice\Internal.txt
ConfigServiceLog.txt
CDRLogTrace.txt
CDRLogDLL_EXCEPTION.txt
CSH323log.txt
ExceptionLog.txt
SIPlog.txt
SIPMan.txt
SIPPstnReg.txt
SipExtChanTbl.log
SIPKeepALive.txt
QESLLog.txt
Loggservice_Mutex.txt
MEMORYTRACE.txt
NewCDRExt.txt
pathlog.txt
rsrclog.txt
RtpPortRangeTbl.txt
StartupLog.txt
Swxx_xxxx.txt
GWMsgLog.txt