Transferring To Voice Mail - Altigen MaxAgent Manual

For max communication server release 6.5 update1

Hide thumbs Also See for MaxAgent:

Table of Contents

This feature works only with inbound trunk calls.

Transferring to Voice Mail

While connected to a call, click the To VM button in the toolbar. In the box

that pops up, choose the extension you want to send the call to, then click

OK. (You can sort extensions by number or by name.)

Note: You can also forward a call to voice mail without answering it by

clicking the To VM button while the call is ringing.

Transferring to Auto Attendant

To transfer a call to an auto attendant, while connected to the call click the

To AA button. The AA Selection box pops up. Use the drop-down list to

select an auto attendant to transfer to. (You can sort the list by number or

by name.)

Note: You can forward a call to an auto attendant without answering it by

clicking the To AA button while the call is ringing.

Forwarding Calls Using Do Not Disturb

If allowed, click the DND button to forward all incoming calls according

to your "Enable Busy Call Handling" settings. See "Busy Call Handling

and No Answer Handling" on page 56.

34 MaxAgent Manual

Table of Contents

Table of Contents