Transferring To Voice Mail - Altigen AltiAgent Manual

For altiware acc release 5.2 and altiware acm release 5.2

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Transferring to Voice Mail

While connected to a call, click To VM on the main window. In the box

that pops up, choose the extension number you want to send the call to, then

click OK. (You can sort extensions by number or by name.)

Note: You can forward a call to voice mail without answering it by

clicking the To VM button and selecting an extension while the

call is ringing.

Transferring to Auto Attendant

To transfer a call to an auto attendant, while connected to a call click

To AA on the main window. Use the drop-down list to select the operator

or an auto attendant to transfer to. (You can sort the list by number or by

name.)

Note: You can forward a call to an auto attendant without answering it by

clicking the To AA button and selecting an auto attendant while

the call is ringing.

AltiAgent Manual

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Altiagent 5.2