Altigen MaxACD Administrator Manual page 103

Figure 11-2. License Information dialog box
HMCP (Host Media Control Processing) is a virtual component that uses an Intel CPU to
provide the following functions:
1. Process VoIP Media Stream
Encode, decode, and transcode voice stream
•
• Detect and generate tone for IP devices
Play music when device is on hold
•
• Process IP paging
2. Play and Record Voice Files
• Announce system and queue phrases
Process auto attendant
•
• Process voice mail
Call recording
•
3. Provide Conferencing Resources
• Barge-in/silent monitor/coaching
You can configure HMCP resources, by double-clicking an HMCP component in
Components view and then clicking the Component Configuration button to open this
dialog box:
Configuring Virtual Component HMCP
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