Selective Coverage Features; Direct Voice Mail - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Features
Table 4–9. Selective Coverage Features
Selective
Coverage Feature Description
Coverage Off Turns off only Individual
Coverage; if sender is in a
coverage group, group coverage
remains in effect.
Coverage Inside Prevents/allows coverage of
inside calls. For example, with
Coverage Inside off, only outside
calls are covered.
Coverage VMS Prevents or allows voice mail
coverage of outside calls. With
Coverage VMS off, only inside
calls are covered by voice mail.
Depending on the type of call and how the sender's phone is set up, some calls
are not eligible for coverage. Furthermore, there are interactions among the
various forms of coverage. Nevertheless, coverage features are flexible enough
to ensure that a caller does receive attention, and that someone whose calls are
being covered can quickly tailor the system to his or her needs. For more
information about these topics, refer to the Feature Reference .

Direct Voice Mail

When Direct Inward Dialing (DID) or Automated Attendant are used, people get
calls directly, bypassing the operator. In these cases, the best call-covering
solution is to have calls go directly to voice mail rather than to the operator. The
caller then has the option to leave a message or press
after talking to the operator, the user wants to leave a message, the operator
can transfer the call back to the called party's voice mail using the Direct Voice
Mail feature. This feature offers several advantages:
It reduces the burden on the operator.
It allows the caller to make the choice whether to leave a message or
speak to an operator.
It allows the caller to leave a message without waiting for the operator to
answer.
The Direct Voice Mail feature also allows a caller to leave a message in a voice
mailbox without calling the person's extension first.
4–32
Features and Applications
Comments
User must have a programmed
Coverage Off button.
User must dial the feature code or
select the feature from the display of
a display telephone. Cannot be
programmed on a button.
User must have a programmed
Coverage VMS button; can use this
in combination with Coverage Inside
to turn all Individual Coverage off.
for the operator. If,