Calls Not Going To Coverage - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Calls Not Going to Coverage

What to do: Follow the instructions in your voice mail system documentation to
check that the settings match the system. If the settings are correct or if it is an
AT&T voice mail system, call the AT&T Helpline at 1 800 628-2888.
Calls Not Going to Coverage
Possible Cause 1: An Individual Coverage receiver may not be assigned.
What to do: At the extension that is to receive calls, program a Cover button for
the sender's extension. If a Cover button is programmed, go to Possible
Cause 2.
Possible Cause 2: The user's telephone has Coverage Off or Coverage VMS
Off activated.
What to do: Check the light next to the programmed Coverage Off button or the
programmed Coverage VMS Off button.
If the light is on, then outside calls will not go to coverage. Press the
button to deactivate the feature and to turn the light off. Check to see
whether calls are now going to coverage. If they are, you have solved the
problem.
If the lights are off, go to Possible Cause 3.
Possible Cause 3: The extension may not be assigned to a coverage group.
What to do: Use system programming to check that the extension is a member
of a coverage group (see "Group Coverage Member Assignments" in the
"Optional Group Features" section of Chapter 3, System Programming ).
If the extension is not assigned, assign it if appropriate. Check to see
whether calls are now going to coverage. If they are, you have solved the
problem. If not, go to Possible Cause 4.
If the extension is assigned, go to Possible Cause 4.
Possible Cause 4: The coverage group may not have a receiver assigned.
What to do: Use system programming to check that a receiver is assigned to
the coverage group (see Chapter 4 in System Programming ).
NOTE:
Before calling the Helpline, you may wish to consult the documentation
for your voice messaging system.
If a receiver is not assigned, assign one if appropriate. Check to see
whether calls are now going to coverage. If they are, you have solved the
problem. If not, call the AT&T Helpline at 1 800 628-2888.
Troubleshooting the System
8–17