Medical Office Needs; Scenario 1: A Small Office; Staff Needs - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Scenario 1: A Small Office

Scenario 1: A Small Office
This scenario describes a private medical practice. The staff includes one
physician, a nurse, an office manager, a billing clerk, the operator/receptionist,
and an appointments/payments clerk.
All incoming calls come through the operator/receptionist, who transfers them to
the appropriate person. A special concern is restricting outgoing calls for
phones in common areas, for example, the waiting room and physical therapy
room.
The office manager also functions as the system manager.

Staff Needs

This section describes the needs of the staff members and provides a floor plan
of the office.
Table 5 1 describes the staff member needs. Figure 5 1 illustrates the layout of
the office.
Table 5–1. Medical Office Needs
Staff Member/Extension Needs
Physician
Nurse
5–2
Putting the System to Work
Personal line in her office; if she is not available, the
appointments/payments clerk should take these calls.
Minimal interruptions when with patients. At these times, the
operator/receptionist or nurse should take messages; the
physician must be notified of urgent calls.
Ability to beep the nurses' station when she needs
assistance
Ability to make unrestricted calls from own phone, staff lounge,
and meeting room
Quick dialing of primary local pharmacy numbers
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