AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 325

Difficulty Making Outside Calls
Possible Cause 5: Night Service with Outward Restriction is activated.
What to do: Check to see whether Night Service with Outward Restriction is
activated by checking the light next to the Night Service button on the
operator's console.
If the light is on, then Night Service is activated and there are restrictions
on outside calls. Use the Night Service password, if known, or use
system programming to put the extension on the Night Service Exclusion
List, if appropriate. Finally, try again to make an outside call. If you can,
you have solved the problem. If you can't, go to Possible Cause 6.
NOTE:
Extensions on the Night Service Exclusion List have unrestricted calling
privileges and are not protected from unauthorized after-hours use.
If the light is off and Night Service is not activated, go to Possible
Cause 6.
Possible Cause 6: Forced Account Code Entry is assigned to the extension.
What to do: Use system programming to see whether Forced Account Code
Entry is required for that extension (see Chapter 3 in System Programming ).
If it is, remove the extension from the list of extensions required to use
account codes if appropriate. Try again to make an outside call. If you
can, you have solved the problem. If you can't, go to Possible Cause 7.
If the extension is not on the list, go to Possible Cause 7.
Possible Cause 7: In Hotel mode, the extension may be restricted from making
calls.
What to do: Check the Extension Status of the extension by observing its lights
on the operator's DLC. To do this, change the console from a normal operator
position to a calling supervisor's console by pressing the Feature button and
dialing , and then touching the Hold button. Check either the red light next to
the extension's DSS button or the green light next to the Auto Dial button
programmed for the extension.
If the light is flashing or on, then the extension is restricted from making
outside calls. To change the Extension Status to 0 and remove
restrictions, press the Feature button and dial
button for the extension.
Change the console back to normal operator status by pressing the
Feature button and dialing
to make an outside call. If you can, you have solved the problem. If you
can't, go to Possible Cause 8.
8–6
Troubleshooting the System
followed by the DSS
, then touching the Drop button. Try again