AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 188

Scenario 1: A Small Office
— For physician: Coverage after 3 rings by appointments/payments
clerk; this feature is intended to handle personal line calls. (On all
other lines, the operator speaks to the caller and then transfers the
call to the doctor only at certain times of the day; otherwise, the
operator takes messages.)
— For operator/receptionist when no other staff can be at the operator
console: Immediate coverage by the office manager, with Coverage
On/Off button at the console.
— For fax machine: No coverage
After-Hours Coverage. Night Service feature with Group Assignment to
ring in the doctor's office, nurses' station, and office manager's office.
The telephone company sends calls that come into the Listed Directory
Number to the outside answering company; people who work late receive
Night Service calls on the second line, the number of which is
unpublished.
Paging. Loudspeaker Paging feature with multizone paging to two zones:
— Zone 1: Nurses' station, lab, physical therapy
— Zone 2: Office manager's office and staff lounge
Quick Dialing. System Directory for the nurse at the nurses' station to call
pharmacies, for lab staff to call other labs, and for the billing clerk to call
insurance companies. Personal Speed Dial for MLX-10DP telephone
users. Programmed Auto Dial buttons for the physician. Personal
Directories for MLX-20L telephone users (office manager and the
operator/receptionist). Direct Station Selector (DSS) for
operator/receptionist to reach extensions.
Phone Use Reports for Office Manager. Call Accounting Terminal
application.
Signaling the Doctor or Nurses' Station. Use of the Signaling feature
for doctor to beep the nurses' station for assistance. Use of the Notify
feature for operator/receptionist to activate the light next to a
programmed button on the phone in the doctor's office.
Other Messaging. The physician uses the Do Not Disturb feature and the
Do Not Disturb posted message to prevent interruptions from others in
the system. (Only the operator can use Barge-In to contact the doctor in
an emergency.) Since all phones are MLX display phones, the people in
the office take advantage of the Posted Messages feature when they are
out to lunch or otherwise unavailable. (The nurse often posts a message
created for his or her use when with a patient.)
5–6
Putting the System to Work