AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 274

Adding Operator Features
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Planning Guidelines
Some of the options cannot be programmed for individual operator positions
but, rather, apply to all operator positions in the system. These are: Operator
Hold Timer, Hold Return, Automatic Hold or Release, Extended Call Completion,
Return Ring, Queue over Threshold, Elevate Priority, and QCC Operator to
Receive Call Types.
Only one Position-Busy Backup can be programmed per system.
Valid Entries
Operator Hold Timer
DLC Operator Automatic Hold
Hold Return
Automatic Hold Release
Queue over Threshold
Elevate Priority
Calls-in-Queue Alert
QCC Operator to Receive Call
Types
QCC Operator Voice Announce
to Busy (Release 4.0 and later
only)
Call Type Queue Priority Level
Message Center Operation
Extended Call Completion
Return Ring
Position-Busy Backup
QCC Operator to Receive Call Types
Call Type Queue Priority Level
Voice Announce to Busy (Release 4.0 and later systems only)
Message Center Operation
Automatic or Manual Extended Call Completion
Return Ring
Position-Busy Backup
10 to 255 seconds
Disable, Enable
Remain on hold, Return to QCC queue
Auto Hold, Auto Release
0 to 99
0 (same priority) and 5 to 30 seconds
Enable, Disable
N/A
Disable, Enable
1 to 7
QCC extension numbers
Automatic, Manual
1 to 15 rings
Calling group number
Managing the System
6–55