Law Firm Call Coverage; Call Coverage - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Scenario 2: A Professional Office

Call Coverage

Table 5–6 describes the staff members' call coverage needs and the system
features used to handle those needs.
Table 5–6. Law Firm Call Coverage
Staff Member Needs
Partners Never answer phone calls; all calls
answered by their executive secretaries.
If no executive secretary is available,
calls can go to voice mail, if desired.
Partners' Answer their bosses' calls when their
Executive bosses are not available.
Secretaries
If a secretary is not available, one of the
other executive secretaries takes the
calls.
If no executive secretary is available,
coverage by voice mail.
Each partner has a separate fax number,
but their faxes all go to a single machine.
Data modules
Associates If an associate is not available, calls
answered by associates' secretaries'
after 2 rings.
If no one is available to take calls, voice
mail coverage.
Modems
5–16
Putting the System to Work
System Feature/Application
System Access (SA) button(s)
programmed for Send Ring
Group Coverage to voice
messaging system (Call
Answer service)
Shared System Access (SSA)
button for each partner's SA
button, ringing immediately.
Each secretary has Delay Ring
on an SSA button that is
usually answered by another
secretary.
Coverage to voice messaging
system application (Call
Answer Service)
Fax Attendant and fax mail
No coverage. If data module is
not available, calling party gets
busy signal.
Each has Individual Coverage,
secondary (delayed).
Coverage to voice messaging
system application (Call
Answer Service)
No coverage; if a modem is not
available, calling modem gets
busy signal.
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