Cannot Transfer Call After Answer On An Outside Line; Night Service Not Working - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Cannot Transfer Call after Answer on an Outside Line

Cannot Transfer Call after
Answer on an Outside Line
Possible Cause 1: There may be custom calling features (for example, call
waiting or 3-way calling) from the local telephone company that are interfering
with system timer settings.
What to do: To check whether you have custom calling features, contact your
local telephone company representative.
If you have custom calling features, Transfer usually works. When it does
not, warn the caller that a loud tone will sound; then dial
call and try to transfer the call again. If you can transfer the call, you have
solved the problem. If you can't, go to Possible Cause 2. If you don't use
the custom calling features, have the central office (CO) remove them.
If you have no custom calling features, go to Possible Cause 2.
Possible Cause 2: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar telephone that you
know is working properly.
If the replacement telephone can transfer a call, then replace it with the
original telephone and check again. If the original telephone still cannot
transfer a call, then the original telephone may be defective. Call the
AT&T Helpline at 1 800 628-2888.
If the replacement telephone cannot transfer a call, there may be a
problem with the system wiring or the control unit. Call the AT&T Helpline
at 1 800 628-2888.

Night Service Not Working

NOTE:
Be sure to change the system time appropriately when Daylight Savings Time
starts and when it ends. System time affects the functioning of several system
features, including Automatic Backup, Night Service, Station Message Detail
Recording (SMDR) reports, standalone auto attendant systems, voice mail, and
Reminder Service.
Possible Cause 1: The system time and/or day may be set incorrectly.
What to do: Use system programming to check the setting of the system time
and date (see Chapter 3 in System Programming ) or check the time at an MLX
display telephone.
while on the
Troubleshooting the System
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