AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 333

Night Service Not Working
If the settings are incorrect, correct them and activate Night Service
again. If it is now working, you have solved the problem. If not, go to
Possible Cause 2.
If the settings are correct, go to Possible Cause 2.
Possible Cause 2: If the system has Night Service with Time Set, the start and
stop time or day of week may be set incorrectly (see Chapter 3 in System
Programming ).
What to do: Use system programming to check the settings for the Night
Service with Time Set daily start and stop times.
If the settings are incorrect, correct them and activate Night Service
again. If it is now working, you have solved the problem. If not, go to
Possible Cause 3.
If the settings are correct, go to Possible Cause 3.
Possible Cause 3: The Night Service button may be programmed incorrectly at
one or more DLCs.
What to do: Use centralized telephone programming to check that the button on
the DLC operator console is, in fact, programmed for Night Service (see
Chapter 5 in System Programming ); or, at the DLC, press the Inspct button and
then the programmed Night Service button.
If the Night Service button is not programmed, program it and activate
Night Service again. If it is now working, you have solved the problem. If
not, go to Possible Cause 4.
If the Night Service button is programmed correctly, go to Possible
Cause 4.
Possible Cause 4: If the system has more than one operator console and the
night destination is a voice mail system, one of the consoles may not have Night
Service on.
What to do: Check that the green light next to the Night Service button at each
console is lit.
If Night Service now works, you have solved the problem.
If Night Service is still not working, call the AT&T Helpline at
1 800 628-2888.
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Troubleshooting the System