Putting The System To Work - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Putting the System to Work

This chapter provides a variety of sample business scenarios to help you
understand both your existing system and other configurations you may want to
consider in the future. The following examples are discussed:
Scenario 1: A Small Office (Key Mode). A private medical practice.
Scenario 2: A Large Professional Office (Hybrid/PBX Mode). A law firm
with some special needs and concerns, including covering calls and
restricting outgoing calls.
Scenario 3: A Dual-Location Company (Hybrid/PBX Mode). A dual-
location direct marketing company with a group of telephone order
agents, faxed and electronically mailed orders, a field sales force, and a
group of customer service representatives. The company also requires
voice and data connections between the locations.
Each scenario includes some general background (a description of the
company's staff, particular needs and concerns, and a floor plan) and then
descriptions of some of the major aspects of the system as set up to meet the
company's needs, for example, equipment, methods of call coverage, and
calling restrictions.
To better understand your current system, review the scenario that is most like
your own; or, when you're planning system expansion, review one or more of the
other scenarios that involve system aspects you're planning for.
For more information about the system equipment used in the scenarios, see
Chapter 3, "System Components," in this guide, or see the Equipment and
Operations Reference . For more information about system features and
applications, see Chapter 4, "Features and Applications," or the Feature
Reference . For the most up-to-date information about data and video
communications, consult the Data/Video Reference .
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Putting the System to Work
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