AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 124

Features
Operator Features. Used by system operators exclusively or primarily for
rapid call handling and for monitoring extensions. Operator features are
planned by the system manager.
General Systemwide Features. Features and settings that apply to all or
most users, for example, One-Touch Hold. These features are set at
installation but may need to be changed by you later on.
Group Features. Some user features are planned and/or programmed
by the system manager for groups of users. Groups may be set up to
answer calls that are not directed to an individual, to have their calls
covered, to receive speakerphone pages, or to pick up one another's
calls. Groups must be set up to associate extensions with operators for
Night Service operation.
System Management Features. Features that help you manage the
system by, for example, giving you reports on system usage and
programming. System managers also plan and implement some features
that affect overall system security or efficiency, such as calling
restrictions or Automatic Route Selection (ARS).
This section contains:
Feature Finders. Quick reference tables that enable you to look up a
feature name according to what it does.
Feature Descriptions. Although a complete list of features (in
alphabetical order) with detailed descriptions is contained in the Feature
Reference , this section expands on the Feature Finders and presents
brief descriptions according to the business needs they fulfill.
For example, there are several different coverage methods available. The
section entitled "Coverage" describes and compares each method and
suggest when you might want to use each. In the next chapter, you'll see
how features are put into action in sample business scenarios.
Feature Finders
The Feature Finders in this section describe features according to activity.
Some system management features and all operator-only features are listed in
their own Feature Finders. For each feature, the type of feature is noted as well:
user, operator, group, general, or system management.
The third column, labeled PROG , classifies the feature according to whether it is
programmable by regular users (extension programming, abbreviated EXT ),
only by the system manager using centralized telephone programming
(abbreviated CNT ), or only by the system manager using system programming
(abbreviated SYS ). If a feature is labeled SYS , you should consult System
Programming for full programming instructions.
4–2
Features and Applications