AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 156

Features
Table 4–10. Features for Covering Calls
Feature Covered by
Follow Me Any individual
Forward Any individual
Remote Call Outside phone A person temporarily forwards
Forward
Group A calling group,
Coverage QCC operator,
or individual
Individual A calling group,
Coverage QCC operator,
or individual
Shared One or more
Personal individuals
Line
4–34
Features and Applications
Description
A person forwards his/her calls,
turning the feature on at the
destination phone.
A person forwards his or her
calls to an inside extension,
turning the feature on at his or
her own phone. (This feature
can be activated through
remote access as well.)
In Release 4.0 or later systems,
Forward/Follow Me and Remote
Call Forward provide a Delayed
Call Forwarding option that
allows calls to ring at the
forwarding extension. This way
of covering calls need not be
temporary.
his or her calls to an outside
extension, turning the feature on
at the destination phone or at
the originating phone.
Coverage for a group of people.
This type of coverage cannot be
turned completely off at the
extension. Coverage of outside
calls always remains in effect.
Coverage for one person. This
type of coverage gives the
sender maximum control over
coverage.
Allows people who share a
personal line to cover calls for
each other. Privacy is available
to prevent joining of calls. (Ring
Timing Options can facilitate
this.) Does not allow covering of
calls on ICOM or SA buttons.
Example
A supervisor is helping someone at
another desk and remembers that
he or she wants to receive calls
there.
A manager is in a meeting and
wants to receive calls in the
meeting room.
In a Release 4.0 or later system, a
manager answers some calls
before they are forwarded to his or
her extension. When the manager
can't answer, the calls ring at his or
her secretary's extension after a
delay.
A person is working at home and
wants to receive calls there.
Calls to a government information
agency are not directed to
individuals, and can be answered,
for example, this way: "Hello, this is
the IRS Help Line."
An executive's calls must be
answered with her name, so her
assistant covers for her, answering,
"Hello, this is May's office."
All of the account representatives
have their own personal lines for
answering customer calls. When
they need a technical
representative's expertise during a
phone conversation, it's easy for
the technician to join in.
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