AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 316

System Guides Information Finder
Table 7–3, Continued
To Learn About Programming . . .
Operators (continued)
Allowing QCC operators to release a current call
automatically when they press another Call button
Allowing QCC operators to make voice-announced
calls
Changing the trunks assigned to ring at a QCC
Changing the types of calls assigned to ring at a QCC
Changing the priority that different types of calls
receive in the QCC queue
Allowing a call that has been waiting too long in the
QCC queue to get higher priority
Specifying whether QCCs are alerted when there are
too many calls waiting for their attention
Specifying when QCCs are alerted that there are too
many calls waiting for their attention
Specifying the backup calling group for QCCs
Specifying whether calls on hold return to QCC queue
after operator hold timer has expired twice
Specifying the number of times a call, directed by a
QCC, must ring at an unanswered extension before it
returns to the QCC queue or message center
Assigning a QCC to act as a message center for
directed, unanswered calls, group coverage calls, or
DID remote access calls to unassigned extensions
Allowing QCCs to finish call direction automatically
Lines and Trunks
Adding new lines or trunks to the system
Changing the settings on lines and trunks
7–20
Learning More
Check This Guide . . .
System Programming, Chapter 3
System Programming, Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming, Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming, Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming, Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming, Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming, Chapter 3
System Programming, Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming, Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming, Chapter 3
System Programming, Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming, Chapter 3
System Programming, Chapter 3
Consult your AT&T representative and
System Programming , Chapter 4.
Consult your AT&T representative and
System Programming, Chapter 4.
Continued on next page