System Manager Responsibilities - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Your Role as System Manager
If you want more detailed instructions, you can use the step-by-step procedures
in the system's manuals. The instructions are designed so that you can follow
them easily. To quickly find the information or procedure you need, read
Chapter 7, "Learning More," for descriptions of the system reference guides and
how to use them. As a last resort, call the AT&T Helpline at 1 800 628-2888.

System Manager Responsibilities

Depending on the size and complexity of a system, more than one person may
perform the system manager function. AT&T personnel carry out more complex
tasks or help you through them.
Specifically, the responsibilities of the system manager may include the
following tasks:
Pre-installation
— Ensuring appropriate selection of equipment and features by
surveying your company's employees and providing the information to
your AT&T representative
— Helping develop a floor plan that illustrates where to install equipment
— Participating in system training that your AT&T representative
provides for you and telephone users
Post-installation
— Functioning as the in-house contact both for your system's users and
for AT&T personnel
— Planning for and sometimes implementing system modifications that
may become necessary as your company changes and grows
— Maintaining records of changes made to the system
— Preparing an updated in-house directory of telephone extension
numbers
— Training new users
— Screening repair and/or operational problems or questions and
reporting them, if necessary, to the AT&T Helpline (1 800 628-2888)
— Maintaining the security of the system and overseeing features that
help prevent fraud
1–4
Read This First