AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 104

Operator Consoles
Release. Releases the system operator from a call and/or completes the
call-directing process, making the operator available for another call.
Destination. Reconnects the system operator to the destination before a
new call is released to its destination.
Cancel. Cancels call directing and reconnects the system operator with
the caller (source).
Join. Connects the system operator with the caller (source) and the
person being called (destination) in a three-way conference. All three
parties are connected on one Call button.
Headset Mute (Headset/Handset Mute). Activates and deactivates the
headset or handset microphone.
Headset Status. Activates and deactivates the headset operation of the
console.
Headset Auto Ans (Headset Auto Answer). Activates and deactivates
the Headset Auto Answer feature when headset operation is enabled by
pressing the Headset Status button.
Send/Remove Message. Turns on the telephone Message light to
indicate a message waiting and turns off the Message light when all
system operator messages are delivered.
Position Busy (Also Called Backup On). Temporarily takes the system
operator console out of service.
Night Service. Activates and deactivates Night Service.
Alarm. Provides visible indication of a system alarm. When a system
alarm occurs, the red light next to the button goes on. The system
operator can use the Inspct button to determine the number of alarms.
Pool Status. Provides the system operator with the status of all trunk
pools (a maximum of 11). The information includes the number of trunks
and the number of busy trunks in each pool.
Forced Release. Disconnects the system operator from an active call
and makes the system operator available to receive another call.
You can attach one or two DSSs to a QCC. The system operator can use the
DSS buttons during call handling, for example, to direct a call, make an inside
call, park a call, or see the availability of an extension.
During system programming, you assign certain features and settings to QCC
operator extensions. These help determine the types of calls that ring at the
extension, which calls get priority, who provides backup when the operator must
be away from the phone, and more. See Chapter 4, "Features and
Applications," and the Feature Reference for details.
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System Components