AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 272

Adding a QCC Operator Position
NOTE:
Because this procedure requires an idle system, you may want to perform it
after hours. Also, when you change an extension to an operator position, the
system returns the port (extension jack) type of that extension to the factory
setting. You must reprogram lines and any features for that telephone or
console. You may also need to change any attached adjunct equipment and
optional features.
The procedure to add an extension involves several tasks about which you
need to make decisions, for example, assigning features like calling restrictions,
Coverage, calling group, Pickup group, paging group, Night Service, Forced
Account Code Entry, Remote Call Forwarding. If necessary, read about the
individual features in the Feature Reference for detailed information.
Before you actually begin performing the items in the task list below, read
through the list and make your decisions now about these and other aspects of
the new extension rather than having to stop in the middle of the procedure.
For additional planning information, see the "Telephones" section in Chapter 3
of System Programming .
Task List: Adding a QCC Operator Position
Obtain Form 2a, System Numbering: Extension Jacks, Form 6a, Optional
Operator Features, and 5d, Queued Call Console (QCC).
If necessary, read "Queued Call Console" in the Feature Reference for
detailed information about QCC consoles.
Check Form 2a for available operator-position jacks; look for the shaded
first and fifth lines on the form.
NOTE:
If there are no available operator-position jacks, contact your AT&T
representative.
Plan changes using the planning guidelines above; record the new
values on the form(s).
Open the System Programming menu from the console or a PC with SPM.
If your system uses the Set Up Space numbering plan (see Form 2a),
single-renumber the extension jack following the instructions in "Single
Renumbering" in the "System Renumbering" section of System
Programming , Chapter 3, or the summary programming instructions
below.
Managing the System
6–53