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Overview
AltiAgent is an optional software package that runs with the AltiWare OE
or AltiContact Manager system. AltiAgent Session licenses must be
installed and registered to enable client sessions.
To install the AltiAgent client software, you can load AltiAgent on a
network server and then using your company's distribution software to
deliver the AltiAgent client software to each desktop PC.
Most frequently, this means loading the software onto a shared network file
server and copying the software to each desktop PC. Alternatively, you can
use the AltiAgent CD ROM to install the program on each desktop.
New in Version 5.0A
•
Support for IPTalk - When logging into AltiAgent, a new option, IP
Extension integrated with IPTalk, can be selected. The IPTalk
option replaces NetMeeting when the user uses AltiAgent as a soft-
phone client. An IP-Talk License must be purchased and registered in
order to use the IP-Talk feature.
— IP-Talk Mute button in Main Window - a Mute button enables a
mute function during conversation. When mute is enabled, a mute
symbol appears in the main window.
— Headset Volume Control - the headset default volume control can
be invoked by AltiAgent using the Volume Control button on the
main window of AltiAgent.
•
Group Name field in Monitor Window - a Group Name field is
added next to Workgroup Number field in the Monitor window of
AltiAgent.
•
Add extension Activity field in Monitor window - an Extension
Activity field is added to the Monitor window of AltiAgent.
•
Setting Activity made easier - from the AltiAgent main window, use
the Activity drop-down list to select the activity for the extension.
•
Inputted number kept when switching between Voice Mail and
Calls tab
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AltiAgent Manual
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